Collections USA, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Rental debt
CFPB collection forwarding receipt
Forwarded record DC-COLLECTIONS-USA-IN Collections USA, Inc.
150 DC complaints · rank #480/656 · 95.5% timely
- DC 150
- RANK #480/656
- TIMELY 95.5%
- RELIEF 0%
- DISPUTE 42.9%
- STATES 19
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Law Offices
Volume peers
Photo peer: Law Offices of Robert J. Colclough, III (150)
Collections USA, Inc.'s 150 debt-collection complaints sit next to Law Offices of Robert J. Colclough, III (150) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Collections USA, Inc. →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 6 |
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 6 |
| 2019 | 7 |
| 2020 | 2 |
| 2021 | 6 |
| 2022 | 16 |
| 2023 | 20 |
| 2024 | 35 |
| 2025 | 58 |
| 2026 | 8 |
Complaints by State (Top 15)
What the CFPB Record Shows for Collections USA, Inc.
PlainCredit places Collections USA, Inc. at #480 of 656 debt collectors by CFPB debt-collection complaint volume (27th percentile), matching the Collectors directory ranking. Collections USA, Inc. has 150 debt-collection complaints on file with the CFPB, which represents 84.7% of the 177 total complaints the Bureau has received about this entity. Reports have originated from consumers in 19 states and territories, making this a multi-state collection operation as measured by complaint volume. Consumers most frequently describe "Rental debt" as the debt type behind their complaint about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
The company's timely response rate is 95.5%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That clears the industry benchmark, a sign the intake process is functioning on schedule. 0% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. The response was formally disputed in 42.9% of resolved cases, indicating how frequently the initial fix fell short.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Collections USA, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Collections USA, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (150 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (42.9% here).
Frequently asked questions
How many CFPB debt-collection complaints does Collections USA, Inc. have?
Collections USA, Inc. has 150 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #480 of 656 collectors by that volume.
Does Collections USA, Inc. respond to CFPB complaints on time?
Collections USA, Inc.'s timely response rate on CFPB complaints is 95.5%.
What issue do consumers cite most about Collections USA, Inc.?
The most-cited issue in complaints about Collections USA, Inc. is "Attempts to collect debt not owed."
How should I read Collections USA, Inc.'s CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.