Eastpoint Recovery Group, Inc
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card debt
CFPB collection forwarding receipt
Forwarded record DC-EASTPOINT-RECOVERY Eastpoint Recovery Group, Inc
131 DC complaints · rank #526/656 · 85.6% timely
- DC 131
- RANK #526/656
- TIMELY 85.6%
- RELIEF 7.9%
- DISPUTE 15.9%
- STATES 37
- ISSUE Communication tactics
- RESP Closed with explanation
- PHOTO Bay Area Receivables, Inc
Volume peers
Photo peer: Bay Area Receivables, Inc (131)
Eastpoint Recovery Group, Inc's 131 debt-collection complaints sit next to Bay Area Receivables, Inc (131) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Eastpoint Recovery Group, I… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 16 |
| 2015 | 17 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 15 |
| 2019 | 11 |
| 2020 | 13 |
| 2021 | 18 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 5 |
| 2026 | 3 |
Complaints by State (Top 15)
What the CFPB Record Shows for Eastpoint Recovery Group, Inc
Eastpoint Recovery Group, Inc sits at #526 of 656 debt collectors in this extract by debt-collection complaint volume (20th percentile), the same ordering shown on /collectors. The CFPB has logged 131 debt-collection complaints against Eastpoint Recovery Group, Inc, 94.2% of the 139 complaints filed against this entity overall. Consumers in 37 states and territories have filed reports, putting this collection operation in multi-state territory by complaint volume. Consumers most frequently describe "Credit card debt" as the debt type behind their complaint about this collector. "Communication tactics" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
The company's timely response rate is 85.6%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is under the 95% benchmark collectors are expected to hit, often a precursor to higher dispute rates. Of resolved cases, 7.9% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. In 15.9% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Eastpoint Recovery Group, Inc → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Eastpoint Recovery Group, Inc: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (131 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (15.9% here).
Frequently asked questions
How many CFPB debt-collection complaints does Eastpoint Recovery Group, Inc have?
Eastpoint Recovery Group, Inc has 131 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #526 of 656 collectors by that volume.
Does Eastpoint Recovery Group, Inc respond to CFPB complaints on time?
The timely-response rate for Eastpoint Recovery Group, Inc in this extract is 85.6%.
What issue do consumers cite most about Eastpoint Recovery Group, Inc?
Consumers most often name "Communication tactics" when complaining about Eastpoint Recovery Group, Inc.
How should I read Eastpoint Recovery Group, Inc's CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.