CFPB Consumer Complaint Profile
Eastpoint Recovery Group, Inc
139 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 139
- Total complaints
- Mid-range
- 7
- Last 12 months
- 85.6%
- Timely response
- Bottom quartile
- 37
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Eastpoint Recovery Group, Inc has accumulated 139 complaints, placing it #1142 by volume. On-time replies land at 85.6%, the 13th percentile for the 100+ complaint peer group.
- #1142
- of 3,843 companies by volume
- 85.6%
- on time (13th pctile)
- Debt collection
- most-complained product
- 37
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Eastpoint Recovery Group, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.6% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 16 |
| 2015 | 17 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 15 |
| 2019 | 11 |
| 2020 | 13 |
| 2021 | 18 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 5 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Eastpoint Recovery Group, Inc
Eastpoint Recovery Group, Inc carries 139 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 37 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Eastpoint Recovery Group, Inc's timely response rate stands at 85.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 15.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 7.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Eastpoint Recovery Group, Inc have?
Eastpoint Recovery Group, Inc has 139 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Eastpoint Recovery Group, Inc respond to complaints on time?
Eastpoint Recovery Group, Inc's CFPB timely-response rate is 85.6%.
What product generates the most complaints for Eastpoint Recovery Group, Inc?
"Debt collection" draws more CFPB complaints against Eastpoint Recovery Group, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Eastpoint Recovery Group, Inc?
"Communication tactics" is the single most frequently cited issue in complaints against Eastpoint Recovery Group, Inc - see all issues and counts above.
How do I file a complaint against Eastpoint Recovery Group, Inc?
You can file a complaint against Eastpoint Recovery Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Eastpoint Recovery Group, Inc?
Eastpoint Recovery Group, Inc has drawn CFPB complaints from 37 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Eastpoint Recovery Group, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.