CFPB Consumer Complaint Profile
Eastpoint Recovery Group, Inc
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 139
- Total complaints
- Mid-range
- 7
- Last 12 months
- 85.6%
- Timely response
- Bottom quartile
- 37
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Eastpoint Recovery Group, Inc places #1142 by volume. For answering complaints on time it stands at the 13th percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Eastpoint Recovery Group, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.6% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 16 |
| 2015 | 17 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 15 |
| 2019 | 11 |
| 2020 | 13 |
| 2021 | 18 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 5 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Eastpoint Recovery Group, Inc
Eastpoint Recovery Group, Inc draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Eastpoint Recovery Group, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Eastpoint Recovery Group, Inc have?
Eastpoint Recovery Group, Inc has 139 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Eastpoint Recovery Group, Inc respond to complaints on time?
Eastpoint Recovery Group, Inc's CFPB timely-response rate is 85.6%.
What product generates the most complaints for Eastpoint Recovery Group, Inc?
"Debt collection" draws more CFPB complaints against Eastpoint Recovery Group, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Eastpoint Recovery Group, Inc?
"Communication tactics" is the single most frequently cited issue in complaints against Eastpoint Recovery Group, Inc - see all issues and counts above.
How do I file a complaint against Eastpoint Recovery Group, Inc?
You can file a complaint against Eastpoint Recovery Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Eastpoint Recovery Group, Inc?
Eastpoint Recovery Group, Inc has drawn CFPB complaints from 37 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.