CFPB Consumer Complaint Profile
Eastpoint Recovery Group, Inc
139 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 139
- Total complaints
- 7
- Last 12 months
- 85.6%
- Timely response
- 37
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Eastpoint Recovery Group, Inc has accumulated 139 complaints, placing it #1144 by volume. 85.6% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1144
- of 3,848 companies by volume
- 85.6%
- answered on time
- Debt collection
- most-complained product
- 37
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 16 |
| 2015 | 17 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 15 |
| 2019 | 11 |
| 2020 | 13 |
| 2021 | 18 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 5 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Eastpoint Recovery Group, Inc
Eastpoint Recovery Group, Inc carries 139 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 37 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Eastpoint Recovery Group, Inc's timely response rate stands at 85.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 15.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 7.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Eastpoint Recovery Group, Inc have?
Eastpoint Recovery Group, Inc has 139 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Eastpoint Recovery Group, Inc respond to complaints on time?
Eastpoint Recovery Group, Inc's CFPB timely-response rate is 85.6%.
What product generates the most complaints for Eastpoint Recovery Group, Inc?
"Debt collection" draws more CFPB complaints against Eastpoint Recovery Group, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Eastpoint Recovery Group, Inc?
"Communication tactics" is the single most frequently cited issue in complaints against Eastpoint Recovery Group, Inc - see all issues and counts above.
How do I file a complaint against Eastpoint Recovery Group, Inc?
You can file a complaint against Eastpoint Recovery Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Eastpoint Recovery Group, Inc?
Eastpoint Recovery Group, Inc has drawn CFPB complaints from 37 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~139)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.