2026 data Public-data reference. official source

Express Collections, Inc.

Sourced from the CFPB Consumer Complaint Database.

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Debt Collector, CFPB Complaint Profile Specializes in: Other debt

CFPB collection forwarding receipt

Forwarded record DC-EXPRESS-COLLECTION Express Collections, Inc.

113 DC complaints · rank #571/656 · 99.3% timely

  • DC 113
  • RANK #571/656
  • TIMELY 99.3%
  • RELIEF 2%
  • DISPUTE 62.5%
  • STATES 20
  • ISSUE Attempts to collect debt no…
  • RESP Closed with explanation
  • PHOTO Peter Roberts

Volume peers

Photo peer: Peter Roberts & Associates, Inc. (113)

Peter Roberts & Associates, …113Roosen, Varchetti & Olivier,…114Stanislaus Credit Control Se…114Express Collections, Inc. (t…113
Debt-collection complaint volume neighbourhood (this collector + nearest volume peers)

Express Collections, Inc.'s 113 debt-collection complaints sit next to Peter Roberts & Associates, Inc. (113) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Express Collections, Inc. →

Debt Collection Complaint Breakdown

I do not know 57
Other debt 36
Other (i.e. phone, health club, etc.) 5
Medical debt 4
Rental debt 4
Auto debt 2
Credit card debt 2
Payday loan 1
Medical 1
Credit card 1

Top Complaint Issues

1.Attempts to collect debt not owed 46
2.Incorrect information on your report 21
3.Written notification about debt 19
4.Took or threatened to take negative or legal action 19
5.False statements or representation 15
6.Problem with a company's investigation into an existing problem 9
7.Communication tactics 8
8.Improper use of your report 7
9.Threatened to contact someone or share information improperly 3
10.Electronic communications 1

Company Responses

Closed with explanation 148
Closed with non-monetary relief 3
Consumers who disputed the response 62.5%

Complaints by Year

Year Complaints
2014 1
2015 2
2016 4
2017 1
2018 4
2019 4
2020 2
2021 15
2022 10
2023 16
2024 31
2025 48
2026 13

Complaints by State (Top 15)

Texas 73
South Dakota 21
Missouri 8
Louisiana 7
Mississippi 6
South Carolina 6
Massachusetts 4
Arizona 4
Wyoming 4
Georgia 3
Oregon 2
Florida 2
Michigan 2
Washington 2
Ohio 2

What the CFPB Record Shows for Express Collections, Inc.

Express Collections, Inc. sits at #571 of 656 debt collectors in this extract by debt-collection complaint volume (13th percentile), the same ordering shown on /collectors. 113 debt-collection complaints against Express Collections, Inc. appear in the CFPB record - 74.8% of the 151 complaints filed about this entity. The 20 states and territories represented make this a multi-state operation by complaint volume. The most common debt type behind these complaints is "Other debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.

The company's timely response rate is 99.3%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is at or above benchmark levels, pointing to an intake process working as intended. Of resolved cases, 2% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. The response was formally disputed in 62.5% of resolved cases, indicating how frequently the initial fix fell short.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

Full complaint profile for Express Collections, Inc. → · All debt collectors →

Nationwide collectors with similar complaint volume or dispute rates

Two CFPB peer sets for Express Collections, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.

Similar complaint volume

Nearest collectors by debt-collection complaint count (113 here).

Peter Roberts & Associates, Inc. 113 Escallate, LLC 112 Finance System of Richmond, Inc. 112 MST Financial Services, L.L.C. 112

Similar dispute rates

Nearest collectors by share of complaints marked disputed (62.5% here).

Mutual Management Services LLC 70% Augusta Collection Agency, Inc. 50% Green & Sons Agency, Inc. 50% Smith Debnam Narron Drake Saintsing & Myers LLP 50%

Frequently asked questions

How many CFPB debt-collection complaints does Express Collections, Inc. have?

113 debt-collection complaints name Express Collections, Inc. in this CFPB extract - corpus rank #571/656.

Does Express Collections, Inc. respond to CFPB complaints on time?

Express Collections, Inc.'s timely response rate on CFPB complaints is 99.3%.

What issue do consumers cite most about Express Collections, Inc.?

Consumers most often name "Attempts to collect debt not owed" when complaining about Express Collections, Inc..

How should I read Express Collections, Inc.'s CFPB complaint record?

Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.

Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data

Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.

Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.

Read our methodology - how this data is sourced, computed, and verified.