Finance System of Richmond, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
CFPB collection forwarding receipt
Forwarded record DC-FINANCE-SYSTEM-OF- Finance System of Richmond, Inc.
112 DC complaints · rank #573/656 · 96.4% timely
- DC 112
- RANK #573/656
- TIMELY 96.4%
- RELIEF 0%
- DISPUTE 23.1%
- STATES 23
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Shermeta Law Group, PLLC
Volume peers
Photo peer: Shermeta Law Group, PLLC (112)
Finance System of Richmond, Inc.'s 112 debt-collection complaints sit next to Shermeta Law Group, PLLC (112) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Finance System →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 10 |
| 2017 | 6 |
| 2018 | 12 |
| 2019 | 9 |
| 2020 | 11 |
| 2021 | 16 |
| 2022 | 8 |
| 2023 | 10 |
| 2024 | 14 |
| 2025 | 29 |
| 2026 | 13 |
Complaints by State (Top 15)
What the CFPB Record Shows for Finance System of Richmond, Inc.
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Finance System of Richmond, Inc. ranks #573 of 656 debt collectors by debt-collection complaint volume (13th percentile), using the same dc_complaints sort as the Collectors directory. 112 debt-collection complaints against Finance System of Richmond, Inc. appear in the CFPB record - 80% of the 140 complaints filed about this entity. The 23 states and territories represented make this a multi-state operation by complaint volume. "Medical debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. The specific issue named most is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction with this collector.
Within the Bureau's 15-day response window, this company answers 96.4% of forwarded complaints. That figure meets the industry benchmark and indicates an intake process that is functioning on schedule. Of resolved cases, 0% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. Consumers formally disputed the company's response in 23.1% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Finance System of Richmond, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Finance System of Richmond, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (112 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (23.1% here).
Frequently asked questions
How many CFPB debt-collection complaints does Finance System of Richmond, Inc. have?
The CFPB extract lists 112 debt-collection complaints against Finance System of Richmond, Inc. (#573 of 656 collectors by volume).
Does Finance System of Richmond, Inc. respond to CFPB complaints on time?
Finance System of Richmond, Inc.'s timely response rate on CFPB complaints is 96.4%.
What issue do consumers cite most about Finance System of Richmond, Inc.?
"Attempts to collect debt not owed" is the leading issue tag on Finance System of Richmond, Inc.'s CFPB complaint record.
How should I read Finance System of Richmond, Inc.'s CFPB complaint record?
Finance System of Richmond, Inc.'s profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.