CFPB Consumer Complaint Profile
Express Collections, Inc.
151 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 151
- Total complaints
- Mid-range
- 51
- Last 12 months
- 99.3%
- Timely response
- Above median
- 20
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Express Collections, Inc. has accumulated 151 complaints, placing it #1092 by volume. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #1092
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Express Collections, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 31 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 4 |
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 15 |
| 2022 | 10 |
| 2023 | 16 |
| 2024 | 31 |
| 2025 | 48 |
| 2026year in progress | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Express Collections, Inc.
151 complaints against Express Collections, Inc. appear in the CFPB record, including 51 from the trailing year. The 20 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Express Collections, Inc.'s timely response rate stands at 99.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 62.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Express Collections, Inc. have?
The CFPB has logged 151 complaints against Express Collections, Inc. to date, of which 51 came in over the last 12 months.
Does Express Collections, Inc. respond to complaints on time?
Express Collections, Inc. has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Express Collections, Inc.?
"Debt collection" draws more CFPB complaints against Express Collections, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Express Collections, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Express Collections, Inc. - see all issues and counts above.
How do I file a complaint against Express Collections, Inc.?
You can file a complaint against Express Collections, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Express Collections, Inc.?
Express Collections, Inc. has drawn CFPB complaints from 20 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Express Collections, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (62.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.