New Century Financial Services, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card
CFPB collection forwarding receipt
Forwarded record DC-NEW-CENTURY-FINANC New Century Financial Services, Inc.
97 DC complaints · rank #606/656 · 100% timely
- DC 97
- RANK #606/656
- TIMELY 100%
- RELIEF 0%
- DISPUTE 18.2%
- STATES 12
- ISSUE Taking/threatening an illeg…
- RESP Closed with explanation
- PHOTO Mediation Recovery Center
Volume peers
Photo peer: Mediation Recovery Center (97)
New Century Financial Services, Inc.'s 97 debt-collection complaints sit next to Mediation Recovery Center (97) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for New Century Financial Servi… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 17 |
| 2015 | 8 |
| 2016 | 17 |
| 2017 | 15 |
| 2018 | 8 |
| 2019 | 11 |
| 2020 | 6 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 1 |
Complaints by State (Top 15)
What the CFPB Record Shows for New Century Financial Services, Inc.
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, New Century Financial Services, Inc. ranks #606 of 656 debt collectors by debt-collection complaint volume (8th percentile), using the same dc_complaints sort as the Collectors directory. The CFPB has logged 97 debt-collection complaints against New Century Financial Services, Inc., 94.2% of the 103 complaints filed against this entity overall. Consumers in 12 states and territories have filed reports, putting this collection operation in geographically focused territory by complaint volume. Consumers most frequently describe "Credit card" as the debt type behind their complaint about this collector. The specific issue named most is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction with this collector.
Within the Bureau's 15-day response window, this company answers 100% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. 0% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. In 18.2% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for New Century Financial Services, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for New Century Financial Services, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (97 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (18.2% here).
Frequently asked questions
How many CFPB debt-collection complaints does New Century Financial Services, Inc. have?
97 debt-collection complaints name New Century Financial Services, Inc. in this CFPB extract - corpus rank #606/656.
Does New Century Financial Services, Inc. respond to CFPB complaints on time?
CFPB complaints against New Century Financial Services, Inc. show a 100% timely-response rate.
What issue do consumers cite most about New Century Financial Services, Inc.?
The most-cited issue in complaints about New Century Financial Services, Inc. is "Taking/threatening an illegal action."
How should I read New Century Financial Services, Inc.'s CFPB complaint record?
These figures summarize what consumers filed with the CFPB about New Century Financial Services, Inc.. They are educational, not advice - see the debt-collection rights and CFPB filing guides for next steps on a live dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.