New Century Financial Services, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 17 |
| 2015 | 8 |
| 2016 | 17 |
| 2017 | 15 |
| 2018 | 8 |
| 2019 | 11 |
| 2020 | 6 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 1 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for New Century Financial Services, Inc.
The CFPB has logged 97 debt-collection complaints against New Century Financial Services, Inc., 94.2% of the 103 complaints filed against this entity overall. Consumers in 12 states and territories have filed reports, putting this collection operation in geographically focused territory by complaint volume. Consumers most frequently describe "Credit card" as the debt type behind their complaint about this collector. The specific issue named most is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction with this collector.
Within the Bureau's 15-day response window, this company answers 100% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. 0% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. In 18.2% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does New Century Financial Services, Inc. have?
97 debt-collection complaints against New Century Financial Services, Inc. appear in the CFPB record - 94.2% of the company's total complaint volume.
Does New Century Financial Services, Inc. respond to complaints on time?
100% of the CFPB complaints against New Century Financial Services, Inc. get a response within the expected window. That is a strong response record by CFPB standards.
Does New Century Financial Services, Inc. provide relief to consumers?
Of resolved complaints against New Century Financial Services, Inc., 0% ended with consumer relief of some kind.
What type of debt does New Century Financial Services, Inc. primarily collect?
New Century Financial Services, Inc. primarily collects "Credit card" based on CFPB complaint data. The full breakdown of debt types is shown above.
What rights do I have against New Century Financial Services, Inc.?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is New Century Financial Services, Inc. active?
Consumers in 12 states and territories have filed CFPB complaints against New Century Financial Services, Inc..
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.