ONLINE Information Services, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-ONLINE-INFORMATION ONLINE Information Services, Inc.
2,691 DC complaints · rank #40/656 · 99.9% timely
- DC 2,691
- RANK #40/656
- TIMELY 99.9%
- RELIEF 28.5%
- DISPUTE 26.9%
- STATES 55
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Capio Partners, LLC
Volume peers
Photo peer: Capio Partners, LLC (2,724)
ONLINE Information Services, Inc.'s 2,691 debt-collection complaints sit next to Capio Partners, LLC (2,724) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for ONLINE Information Services… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 63 |
| 2015 | 89 |
| 2016 | 80 |
| 2017 | 102 |
| 2018 | 144 |
| 2019 | 195 |
| 2020 | 205 |
| 2021 | 283 |
| 2022 | 210 |
| 2023 | 318 |
| 2024 | 456 |
| 2025 | 883 |
| 2026 | 291 |
Complaints by State (Top 15)
What the CFPB Record Shows for ONLINE Information Services, Inc.
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, ONLINE Information Services, Inc. ranks #40 of 656 debt collectors by debt-collection complaint volume (94th percentile), using the same dc_complaints sort as the Collectors directory. ONLINE Information Services, Inc. has 2,691 debt-collection complaints on file with the CFPB, which represents 81% of the 3,324 total complaints the Bureau has received about this entity. Reports have originated from consumers in 55 states and territories, making this a nationwide collection operation as measured by complaint volume. Consumers most frequently describe "Other debt" as the debt type behind their complaint about this collector. The specific issue named most is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction with this collector.
99.9% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That figure meets the industry benchmark and indicates an intake process that is functioning on schedule. Among resolved cases, 28.5% ended with monetary or non-monetary relief to the consumer. Consumers formally disputed the company's response in 26.9% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for ONLINE Information Services, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for ONLINE Information Services, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (2,691 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (26.9% here).
Frequently asked questions
How many CFPB debt-collection complaints does ONLINE Information Services, Inc. have?
ONLINE Information Services, Inc. has 2,691 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #40 of 656 collectors by that volume.
Does ONLINE Information Services, Inc. respond to CFPB complaints on time?
CFPB complaints against ONLINE Information Services, Inc. show a 99.9% timely-response rate.
What issue do consumers cite most about ONLINE Information Services, Inc.?
Consumers most often name "Attempts to collect debt not owed" when complaining about ONLINE Information Services, Inc..
How should I read ONLINE Information Services, Inc.'s CFPB complaint record?
These figures summarize what consumers filed with the CFPB about ONLINE Information Services, Inc.. They are educational, not advice - see the debt-collection rights and CFPB filing guides for next steps on a live dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.