ONLINE Information Services, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 63 |
| 2015 | 89 |
| 2016 | 80 |
| 2017 | 102 |
| 2018 | 144 |
| 2019 | 195 |
| 2020 | 205 |
| 2021 | 283 |
| 2022 | 210 |
| 2023 | 318 |
| 2024 | 456 |
| 2025 | 883 |
| 2026 | 291 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for ONLINE Information Services, Inc.
ONLINE Information Services, Inc. has 2,691 debt-collection complaints on file with the CFPB, which represents 81% of the 3,324 total complaints the Bureau has received about this entity. Reports have originated from consumers in 55 states and territories, making this a nationwide collection operation as measured by complaint volume. Consumers most frequently describe "Other debt" as the debt type behind their complaint about this collector. The specific issue named most is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction with this collector.
99.9% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That figure meets the industry benchmark and indicates an intake process that is functioning on schedule. Among resolved cases, 28.5% ended with monetary or non-monetary relief to the consumer. Consumers formally disputed the company's response in 26.9% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does ONLINE Information Services, Inc. have?
ONLINE Information Services, Inc. has 2,691 debt collection complaints filed with the CFPB, representing 81% of all complaints against this company.
Does ONLINE Information Services, Inc. respond to complaints on time?
99.9% of the CFPB complaints against ONLINE Information Services, Inc. get a response within the expected window. This is considered excellent.
Does ONLINE Information Services, Inc. provide relief to consumers?
ONLINE Information Services, Inc. closed 28.5% of resolved complaints with some form of consumer relief, monetary or non-monetary.
What type of debt does ONLINE Information Services, Inc. primarily collect?
ONLINE Information Services, Inc. primarily collects "Other debt" based on CFPB complaint data. The full breakdown of debt types is shown above.
What rights do I have against ONLINE Information Services, Inc.?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is ONLINE Information Services, Inc. active?
CFPB data shows consumer complaints against ONLINE Information Services, Inc. from 55 states and territories.
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.