2026 data Public-data reference. official source

Performant Financial Corporation

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Debt Collector, CFPB Complaint Profile Specializes in: Federal student loan

CFPB collection forwarding receipt

Forwarded record DC-PERFORMANT-FINANCI Performant Financial Corporation

532 DC complaints · rank #169/656 · 97.4% timely

  • DC 532
  • RANK #169/656
  • TIMELY 97.4%
  • RELIEF 25.2%
  • DISPUTE 14.1%
  • STATES 51
  • ISSUE Communication tactics
  • RESP Closed with explanation
  • PHOTO Blitt and Gaines, P.C.

Volume peers

Photo peer: Blitt and Gaines, P.C. (530)

Blitt and Gaines, P.C.530Collection Bureau of the Hud…529Strategic Alliances, Inc.539Performant Financial Corpora…532
Debt-collection complaint volume neighbourhood (this collector + nearest volume peers)

Performant Financial Corporation's 532 debt-collection complaints sit next to Blitt and Gaines, P.C. (530) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Performant Financial Corpor… →

Debt Collection Complaint Breakdown

I do not know 139
Federal student loan 128
Other debt 58
Other (i.e. phone, health club, etc.) 55
Federal student loan debt 49
Non-federal student loan 45
Private student loan debt 17
Medical 12
Credit card debt 11
Medical debt 11
Mortgage 4
Credit card 2
Auto debt 1

Top Complaint Issues

1.Communication tactics 111
2.Cont'd attempts collect debt not owed 99
3.Attempts to collect debt not owed 65
4.False statements or representation 60
5.Dealing with my lender or servicer 59
6.Improper contact or sharing of info 59
7.Disclosure verification of debt 57
8.Written notification about debt 34
9.Took or threatened to take negative or legal action 24
10.Can't repay my loan 22

Company Responses

Closed with explanation 511
Closed with non-monetary relief 170
Closed with monetary relief 2
Consumers who disputed the response 14.1%

Complaints by Year

Year Complaints
2013 55
2014 150
2015 91
2016 99
2017 85
2018 50
2019 88
2020 35
2021 29
2022 1

Complaints by State (Top 15)

California 66
New York 53
Texas 41
Florida 40
Georgia 40
Pennsylvania 30
Indiana 24
Tennessee 24
Colorado 22
Maryland 22
Massachusetts 20
North Carolina 19
Virginia 19
Ohio 19
New Jersey 19

What the CFPB Record Shows for Performant Financial Corporation

Performant Financial Corporation sits at #169 of 656 debt collectors in this extract by debt-collection complaint volume (74th percentile), the same ordering shown on /collectors. 532 debt-collection complaints against Performant Financial Corporation appear in the CFPB record - 77.9% of the 683 complaints filed about this entity. The 51 states and territories represented make this a nationwide operation by complaint volume. The most common debt type behind these complaints is "Federal student loan," which is the category consumers most often describe when they file a CFPB report about this collector. The specific issue named most is "Communication tactics," a reasonable starting point for understanding recurring friction with this collector.

Within the Bureau's 15-day response window, this company answers 97.4% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. 25.2% of resolved cases against this company closed with some form of consumer relief. The response was formally disputed in 14.1% of resolved cases, indicating how frequently the initial fix fell short.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

Full complaint profile for Performant Financial Corporation → · All debt collectors →

Nationwide collectors with similar complaint volume or dispute rates

Two CFPB peer sets for Performant Financial Corporation: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.

Similar complaint volume

Nearest collectors by debt-collection complaint count (532 here).

Blitt and Gaines, P.C. 530 Collection Bureau of the Hudson Valley, Inc. 529 Strategic Alliances, Inc. 539 RS Clark and Associates, Inc. 524

Similar dispute rates

Nearest collectors by share of complaints marked disputed (14.1% here).

Accelerated Financial Solutions, LLC 14.1% PlusFour, Inc 14% Receivables Performance Management, LLC 14% Diversified Consultants, Inc. 13.9%

Frequently asked questions

How many CFPB debt-collection complaints does Performant Financial Corporation have?

Performant Financial Corporation has 532 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #169 of 656 collectors by that volume.

Does Performant Financial Corporation respond to CFPB complaints on time?

CFPB complaints against Performant Financial Corporation show a 97.4% timely-response rate.

What issue do consumers cite most about Performant Financial Corporation?

"Communication tactics" is the leading issue tag on Performant Financial Corporation's CFPB complaint record.

How should I read Performant Financial Corporation's CFPB complaint record?

Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.

Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data

Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.

Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.

Read our methodology - how this data is sourced, computed, and verified.