CFPB Consumer Complaint Profile
Performant Financial Corporation
Consumers have filed 683 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 683
- Total complaints
- Above average
- 0
- Last 12 months
- 97.4%
- Timely response
- Below median
- 51
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Performant Financial Corporation sits at #427, with 683 complaints logged. Its on-time response rate is 97.4%, the 42nd percentile among companies with 100+ complaints.
- #427
- of 3,843 companies by volume
- 97.4%
- on time (42nd pctile)
- Debt collection
- most-complained product
- 51
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Performant Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.4% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 29 in 2021 to 1 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 55 |
| 2014 | 150 |
| 2015 | 91 |
| 2016 | 99 |
| 2017 | 85 |
| 2018 | 50 |
| 2019 | 88 |
| 2020 | 35 |
| 2021 | 29 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Performant Financial Corporation
683 complaints against Performant Financial Corporation appear in the CFPB record, including 0 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Performant Financial Corporation posts a 97.4% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 14.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 25.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Performant Financial Corporation have?
The CFPB has logged 683 complaints against Performant Financial Corporation to date, of which 0 came in over the last 12 months.
Does Performant Financial Corporation respond to complaints on time?
CFPB complaints against Performant Financial Corporation draw a 97.4% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Performant Financial Corporation?
The most complained-about product for Performant Financial Corporation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Performant Financial Corporation?
Consumers most often cite "Communication tactics" when complaining about Performant Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Performant Financial Corporation?
You can file a complaint against Performant Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Performant Financial Corporation?
The CFPB has recorded complaints against Performant Financial Corporation from 51 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Performant Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Performant Financial Corporation have?
The CFPB has logged 683 complaints against Performant Financial Corporation to date, of which 0 came in over the last 12 months.
Does Performant Financial Corporation respond to complaints on time?
CFPB complaints against Performant Financial Corporation draw a 97.4% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Performant Financial Corporation?
The most complained-about product for Performant Financial Corporation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Performant Financial Corporation?
Consumers most often cite "Communication tactics" when complaining about Performant Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Performant Financial Corporation?
You can file a complaint against Performant Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Performant Financial Corporation?
The CFPB has recorded complaints against Performant Financial Corporation from 51 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.