CFPB Consumer Complaint Profile
Performant Financial Corporation
Consumers have filed 683 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 683
- Total complaints
- 0
- Last 12 months
- 97.4%
- Timely response
- 51
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Performant Financial Corporation sits at #428, with 683 complaints logged. Its on-time response rate is 97.4%, ahead of the 93% median among companies with 100+ complaints.
- #428
- of 3,848 companies by volume
- 97.4%
- answered on time
- Debt collection
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 55 |
| 2014 | 150 |
| 2015 | 91 |
| 2016 | 99 |
| 2017 | 85 |
| 2018 | 50 |
| 2019 | 88 |
| 2020 | 35 |
| 2021 | 29 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Performant Financial Corporation
683 complaints against Performant Financial Corporation appear in the CFPB record, including 0 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Performant Financial Corporation answers 97.4% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 14.1% of resolved cases, indicating how frequently the initial fix fell short. 25.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Performant Financial Corporation have?
The CFPB has logged 683 complaints against Performant Financial Corporation to date, of which 0 came in over the last 12 months.
Does Performant Financial Corporation respond to complaints on time?
97.4% of the CFPB complaints against Performant Financial Corporation get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Performant Financial Corporation?
The most complained-about product for Performant Financial Corporation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Performant Financial Corporation?
Consumers most often cite "Communication tactics" when complaining about Performant Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Performant Financial Corporation?
You can file a complaint against Performant Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Performant Financial Corporation?
The CFPB has recorded complaints against Performant Financial Corporation from 51 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~683)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.