Professional Finance Company, Inc.
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 44 |
| 2015 | 45 |
| 2016 | 33 |
| 2017 | 38 |
| 2018 | 37 |
| 2019 | 47 |
| 2020 | 55 |
| 2021 | 94 |
| 2022 | 97 |
| 2023 | 78 |
| 2024 | 48 |
| 2025 | 78 |
| 2026 | 16 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Professional Finance Company, Inc.
The CFPB has logged 623 debt-collection complaints against Professional Finance Company, Inc., 86.8% of the 718 complaints filed against this entity overall. Consumers in 42 states and territories have filed reports, putting this collection operation in nationwide territory by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
98.5% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That figure meets the industry benchmark and indicates an intake process that is functioning on schedule. Among resolved cases, 39.1% ended with monetary or non-monetary relief to the consumer - a relatively high rate for this segment. The response was formally disputed in 18.3% of resolved cases, indicating how frequently the initial fix fell short.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Professional Finance Company, Inc. have?
Professional Finance Company, Inc. has 623 debt collection complaints filed with the CFPB, representing 86.8% of all complaints against this company.
Does Professional Finance Company, Inc. respond to complaints on time?
Professional Finance Company, Inc. has a 98.5% timely response rate. This is considered excellent.
Does Professional Finance Company, Inc. provide relief to consumers?
Of resolved complaints against Professional Finance Company, Inc., 39.1% ended with consumer relief of some kind. This is a relatively high relief rate.
What type of debt does Professional Finance Company, Inc. primarily collect?
Based on CFPB complaint records, Professional Finance Company, Inc.'s primary debt type is "Medical debt"; the complete breakdown is shown above.
What rights do I have against Professional Finance Company, Inc.?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Professional Finance Company, Inc. active?
Consumers in 42 states and territories have filed CFPB complaints against Professional Finance Company, Inc..
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.