The Phoenix Recovery Group
Sourced from the CFPB Consumer Complaint Database.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-THE-PHOENIX-RECOVE The Phoenix Recovery Group
423 DC complaints · rank #209/656 · 69.9% timely
- DC 423
- RANK #209/656
- TIMELY 69.9%
- RELIEF 5.8%
- DISPUTE 24.2%
- STATES 31
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Meridian Financial Services…
Volume peers
Photo peer: Meridian Financial Services, Inc. (423)
The Phoenix Recovery Group's 423 debt-collection complaints sit next to Meridian Financial Services, Inc. (423) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for The Phoenix Recovery Group →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 15 |
| 2015 | 11 |
| 2016 | 20 |
| 2017 | 32 |
| 2018 | 33 |
| 2019 | 21 |
| 2020 | 28 |
| 2021 | 37 |
| 2022 | 45 |
| 2023 | 47 |
| 2024 | 66 |
| 2025 | 139 |
| 2026 | 35 |
Complaints by State (Top 15)
What the CFPB Record Shows for The Phoenix Recovery Group
PlainCredit places The Phoenix Recovery Group at #209 of 656 debt collectors by CFPB debt-collection complaint volume (68th percentile), matching the Collectors directory ranking. The CFPB has logged 423 debt-collection complaints against The Phoenix Recovery Group, 78.5% of the 539 complaints filed against this entity overall. Consumers in 31 states and territories have filed reports, putting this collection operation in multi-state territory by complaint volume. "Other debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
The company's timely response rate is 69.9%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is materially below the 95% benchmark, persistently late responses are among the strongest predictors of CFPB supervisory action against debt collectors. 5.8% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. In 24.2% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for The Phoenix Recovery Group → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for The Phoenix Recovery Group: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (423 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (24.2% here).
Frequently asked questions
How many CFPB debt-collection complaints does The Phoenix Recovery Group have?
The CFPB extract lists 423 debt-collection complaints against The Phoenix Recovery Group (#209 of 656 collectors by volume).
Does The Phoenix Recovery Group respond to CFPB complaints on time?
CFPB complaints against The Phoenix Recovery Group show a 69.9% timely-response rate.
What issue do consumers cite most about The Phoenix Recovery Group?
"Attempts to collect debt not owed" is the leading issue tag on The Phoenix Recovery Group's CFPB complaint record.
How should I read The Phoenix Recovery Group's CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.