CFPB Consumer Complaint Profile
The Phoenix Recovery Group
539 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 539
- Total complaints
- 139
- Last 12 months
- 69.9%
- Timely response
- 31
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, The Phoenix Recovery Group sits at #486, with 539 complaints logged. 69.9% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #486
- of 3,848 companies by volume
- 69.9%
- answered on time
- Debt collection
- most-complained product
- 31
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 15 |
| 2015 | 11 |
| 2016 | 20 |
| 2017 | 32 |
| 2018 | 33 |
| 2019 | 21 |
| 2020 | 28 |
| 2021 | 37 |
| 2022 | 45 |
| 2023 | 47 |
| 2024 | 66 |
| 2025 | 139 |
| 2026 | 35 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Phoenix Recovery Group
The Phoenix Recovery Group carries 539 complaints in the CFPB's database, 139 of them filed within the past 12 months. Consumers spanning 31 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The Phoenix Recovery Group's timely response rate stands at 69.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. In 24.2% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 5.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Phoenix Recovery Group have?
The CFPB has logged 539 complaints against The Phoenix Recovery Group to date, of which 139 came in over the last 12 months.
Does The Phoenix Recovery Group respond to complaints on time?
69.9% of the CFPB complaints against The Phoenix Recovery Group get a response within the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for The Phoenix Recovery Group?
"Debt collection" draws more CFPB complaints against The Phoenix Recovery Group than any other product - see the full breakdown above.
What is the most common complaint issue with The Phoenix Recovery Group?
Consumers most often cite "Attempts to collect debt not owed" when complaining about The Phoenix Recovery Group; the full issue list with counts is above.
How do I file a complaint against The Phoenix Recovery Group?
You can file a complaint against The Phoenix Recovery Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Phoenix Recovery Group?
The Phoenix Recovery Group has drawn CFPB complaints from 31 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~539)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.