CFPB Consumer Complaint Profile
A-1 Premium Acceptance, Inc.
Behind the 52 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 52
- Total complaints
- Mid-range
- 18
- Last 12 months
- 82.7%
- Timely response
- Bottom quartile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, A-1 Premium Acceptance, Inc. sits at #1792, with 52 complaints logged. On-time replies land at 82.7%, the 11th percentile for the 100+ complaint peer group.
- #1792
- of 3,843 companies by volume
- 82.7%
- on time (11th pctile)
- Payday loan, title l…
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
A-1 Premium Acceptance, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.7% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 6 in 2024 to 17 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 7 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 17 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for A-1 Premium Acceptance, Inc.
52 complaints against A-1 Premium Acceptance, Inc. appear in the CFPB record, including 18 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Problem when making payments," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against A-1 Premium Acceptance, Inc. draw a 82.7% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does A-1 Premium Acceptance, Inc. have?
The CFPB has logged 52 complaints against A-1 Premium Acceptance, Inc. to date, of which 18 came in over the last 12 months.
Does A-1 Premium Acceptance, Inc. respond to complaints on time?
A-1 Premium Acceptance, Inc.'s CFPB timely-response rate is 82.7%.
What product generates the most complaints for A-1 Premium Acceptance, Inc.?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against A-1 Premium Acceptance, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with A-1 Premium Acceptance, Inc.?
Consumers most often cite "Problem when making payments" when complaining about A-1 Premium Acceptance, Inc.; the full issue list with counts is above.
How do I file a complaint against A-1 Premium Acceptance, Inc.?
You can file a complaint against A-1 Premium Acceptance, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about A-1 Premium Acceptance, Inc.?
A-1 Premium Acceptance, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.