CFPB Consumer Complaint Profile
A-1 Premium Acceptance, Inc.
Behind the 52 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 52
- Total complaints
- 18
- Last 12 months
- 82.7%
- Timely response
- 10
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, A-1 Premium Acceptance, Inc. sits at #1794, with 52 complaints logged. 82.7% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1794
- of 3,848 companies by volume
- 82.7%
- answered on time
- Payday loan, title l…
- most-complained product
- 10
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 7 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 17 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for A-1 Premium Acceptance, Inc.
52 complaints against A-1 Premium Acceptance, Inc. appear in the CFPB record, including 18 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Problem when making payments," a reasonable starting point for understanding recurring friction.
82.7% of CFPB-forwarded complaints against A-1 Premium Acceptance, Inc. get a reply inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. 9.6% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does A-1 Premium Acceptance, Inc. have?
The CFPB has logged 52 complaints against A-1 Premium Acceptance, Inc. to date, of which 18 came in over the last 12 months.
Does A-1 Premium Acceptance, Inc. respond to complaints on time?
A-1 Premium Acceptance, Inc.'s CFPB timely-response rate is 82.7%.
What product generates the most complaints for A-1 Premium Acceptance, Inc.?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against A-1 Premium Acceptance, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with A-1 Premium Acceptance, Inc.?
Consumers most often cite "Problem when making payments" when complaining about A-1 Premium Acceptance, Inc.; the full issue list with counts is above.
How do I file a complaint against A-1 Premium Acceptance, Inc.?
You can file a complaint against A-1 Premium Acceptance, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about A-1 Premium Acceptance, Inc.?
A-1 Premium Acceptance, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~52)
Also handles Payday loan, title loan, personal loan, or advance loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.