CFPB Consumer Complaint Profile
Abbott Osborn Jacobs PLC
Behind the 74 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 74
- Total complaints
- 10
- Last 12 months
- 86.5%
- Timely response
- 11
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Abbott Osborn Jacobs PLC has accumulated 74 complaints, placing it #1517 by volume. 86.5% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1517
- of 3,848 companies by volume
- 86.5%
- answered on time
- Debt collection
- most-complained product
- 11
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 8 |
| 2022 | 1 |
| 2023 | 7 |
| 2024 | 9 |
| 2025 | 18 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Abbott Osborn Jacobs PLC
74 complaints against Abbott Osborn Jacobs PLC appear in the CFPB record, including 10 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Abbott Osborn Jacobs PLC answers 86.5% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 16.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 2.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Abbott Osborn Jacobs PLC have?
Abbott Osborn Jacobs PLC has 74 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Abbott Osborn Jacobs PLC respond to complaints on time?
Abbott Osborn Jacobs PLC has a 86.5% timely response rate to CFPB complaints.
What product generates the most complaints for Abbott Osborn Jacobs PLC?
"Debt collection" draws more CFPB complaints against Abbott Osborn Jacobs PLC than any other product - see the full breakdown above.
What is the most common complaint issue with Abbott Osborn Jacobs PLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Abbott Osborn Jacobs PLC - see all issues and counts above.
How do I file a complaint against Abbott Osborn Jacobs PLC?
You can file a complaint against Abbott Osborn Jacobs PLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Abbott Osborn Jacobs PLC?
Consumers in 11 states and territories have filed complaints about Abbott Osborn Jacobs PLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~74)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.