CFPB Consumer Complaint Profile
Abbott Osborn Jacobs PLC
Behind the 74 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 74
- Total complaints
- Mid-range
- 10
- Last 12 months
- 86.5%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Abbott Osborn Jacobs PLC has accumulated 74 complaints, placing it #1516 by volume. On-time replies land at 86.5%, the 14th percentile for the 100+ complaint peer group.
- #1516
- of 3,843 companies by volume
- 86.5%
- on time (14th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Abbott Osborn Jacobs PLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 8 |
| 2022 | 1 |
| 2023 | 7 |
| 2024 | 9 |
| 2025 | 18 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Abbott Osborn Jacobs PLC
74 complaints against Abbott Osborn Jacobs PLC appear in the CFPB record, including 10 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Abbott Osborn Jacobs PLC posts a 86.5% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 16.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Abbott Osborn Jacobs PLC have?
Abbott Osborn Jacobs PLC has 74 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Abbott Osborn Jacobs PLC respond to complaints on time?
Abbott Osborn Jacobs PLC has a 86.5% timely response rate to CFPB complaints.
What product generates the most complaints for Abbott Osborn Jacobs PLC?
"Debt collection" draws more CFPB complaints against Abbott Osborn Jacobs PLC than any other product - see the full breakdown above.
What is the most common complaint issue with Abbott Osborn Jacobs PLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Abbott Osborn Jacobs PLC - see all issues and counts above.
How do I file a complaint against Abbott Osborn Jacobs PLC?
You can file a complaint against Abbott Osborn Jacobs PLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Abbott Osborn Jacobs PLC?
Consumers in 11 states and territories have filed complaints about Abbott Osborn Jacobs PLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Abbott Osborn Jacobs PLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.