CFPB Consumer Complaint Profile
Planet Home Lending, LLC
1,610 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,610
- Total complaints
- Among the highest
- 390
- Last 12 months
- 96%
- Timely response
- Below median
- 53
- States affected
The verdict
Planet Home Lending, LLC ranks #245 of 3,843 financial companies by CFPB complaint volume, with 1,610 complaints on record. It posts a 96% on-time response rate, the 34th percentile among companies with 100+ complaints.
- #245
- of 3,843 companies by volume
- 96%
- on time (34th pctile)
- Mortgage
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Planet Home Lending, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96% Around the middle higher than 34% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 213 in 2024 to 367 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 15 |
| 2014 | 31 |
| 2015 | 36 |
| 2016 | 61 |
| 2017 | 58 |
| 2018 | 63 |
| 2019 | 57 |
| 2020 | 101 |
| 2021 | 139 |
| 2022 | 173 |
| 2023 | 191 |
| 2024 | 213 |
| 2025 | 367 |
| 2026year in progress | 101 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Planet Home Lending, LLC
The CFPB Consumer Complaint Database has logged 1,610 complaints against Planet Home Lending, LLC overall, with 390 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Planet Home Lending, LLC posts a 96% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 16.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Planet Home Lending, LLC have?
The CFPB has logged 1,610 complaints against Planet Home Lending, LLC to date, of which 390 came in over the last 12 months.
Does Planet Home Lending, LLC respond to complaints on time?
Planet Home Lending, LLC's CFPB timely-response rate is 96%. This is considered excellent.
What product generates the most complaints for Planet Home Lending, LLC?
The most complained-about product for Planet Home Lending, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Planet Home Lending, LLC?
The most common issue reported by consumers about Planet Home Lending, LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Planet Home Lending, LLC?
You can file a complaint against Planet Home Lending, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Planet Home Lending, LLC?
Planet Home Lending, LLC has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Planet Home Lending, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,610 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.