CFPB Consumer Complaint Profile
Account Control Bureau
What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 0
- Last 12 months
- 72.7%
- Timely response
- Bottom decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Account Control Bureau sits at #3589, with 11 complaints logged. On-time replies land at 72.7%, the 7th percentile for the 100+ complaint peer group.
- #3589
- of 3,843 companies by volume
- 72.7%
- on time (7th pctile)
- Debt collection
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Account Control Bureau vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 7 |
| 2018 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Account Control Bureau
The CFPB Consumer Complaint Database has logged 11 complaints against Account Control Bureau overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
Account Control Bureau's timely response rate stands at 72.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 36.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Account Control Bureau have?
Account Control Bureau has 11 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Account Control Bureau respond to complaints on time?
CFPB complaints against Account Control Bureau draw a 72.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Account Control Bureau?
Among all products tied to Account Control Bureau, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Account Control Bureau?
"Written notification about debt" is the single most frequently cited issue in complaints against Account Control Bureau - see all issues and counts above.
How do I file a complaint against Account Control Bureau?
You can file a complaint against Account Control Bureau directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Account Control Bureau?
Account Control Bureau has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Account Control Bureau: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.