CFPB Consumer Complaint Profile

Account Control Bureau

What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

11
Total complaints
0
Last 12 months
72.7%
Timely response
3
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Account Control Bureau sits at #3594, with 11 complaints logged. 72.7% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.

#3594
of 3,848 companies by volume
72.7%
answered on time
Debt collection
most-complained product
3
states with complaints
Account Control Bureau timely response rate 72.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other debt 3
Debt collection - Medical debt 3
Debt collection - I do not know 2
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 2
Debt collection - Medical 1

Top Issues

1.Written notification about debt 5
2.Problem with a credit reporting company's investigation into an existing problem 2
3.Attempts to collect debt not owed 2
4.Cont'd attempts collect debt not owed 1
5.Communication tactics 1

Complaints by Year

Year Complaints
2017 7
2018 4

Complaints by State (Top 15)

Louisiana 9
Tennessee 1
Texas 1

Company Responses

Closed with explanation 7
Closed with non-monetary relief 4

What the CFPB Complaint Record Shows for Account Control Bureau

The CFPB Consumer Complaint Database has logged 11 complaints against Account Control Bureau overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.

Account Control Bureau's timely response rate stands at 72.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. In 0% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 36.4% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Account Control Bureau have?

Account Control Bureau has 11 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Account Control Bureau respond to complaints on time?

72.7% of the CFPB complaints against Account Control Bureau get a response within the expected window. This is below the typical industry benchmark of 95%.

What product generates the most complaints for Account Control Bureau?

Among all products tied to Account Control Bureau, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Account Control Bureau?

"Written notification about debt" is the single most frequently cited issue in complaints against Account Control Bureau - see all issues and counts above.

How do I file a complaint against Account Control Bureau?

You can file a complaint against Account Control Bureau directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Account Control Bureau?

Account Control Bureau has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.