CFPB Consumer Complaint Profile
Acima Credit, LLC
Consumers have filed 3,435 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 3,435
- Total complaints
- 871
- Last 12 months
- 99.9%
- Timely response
- 50
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Acima Credit, LLC sits at #141, with 3,435 complaints logged. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #141
- of 3,848 companies by volume
- 99.9%
- answered on time
- Credit reporting or …
- most-complained product
- 50
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 16 |
| 2018 | 51 |
| 2019 | 72 |
| 2020 | 184 |
| 2021 | 466 |
| 2022 | 400 |
| 2023 | 367 |
| 2024 | 710 |
| 2025 | 1,026 |
| 2026 | 143 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acima Credit, LLC
3,435 complaints against Acima Credit, LLC appear in the CFPB record, including 871 from the trailing year. The 50 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Acima Credit, LLC's timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 0% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 7.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Acima Credit, LLC have?
The CFPB has logged 3,435 complaints against Acima Credit, LLC to date, of which 871 came in over the last 12 months.
Does Acima Credit, LLC respond to complaints on time?
Acima Credit, LLC's CFPB timely-response rate is 99.9%. That is a strong response record by CFPB standards.
What product generates the most complaints for Acima Credit, LLC?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Acima Credit, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Acima Credit, LLC?
The most common issue reported by consumers about Acima Credit, LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Acima Credit, LLC?
You can file a complaint against Acima Credit, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acima Credit, LLC?
The CFPB has recorded complaints against Acima Credit, LLC from 50 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,435)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.