CFPB Consumer Complaint Profile
Account Services Collections, Inc
Behind the 94 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 94
- Total complaints
- Mid-range
- 0
- Last 12 months
- 97.9%
- Timely response
- Below median
- 14
- States affected
The verdict
94 CFPB complaints put Account Services Collections, Inc at #1365 out of 3,843 financial companies ranked by complaint volume. It posts a 97.9% on-time response rate, the 47th percentile among companies with 100+ complaints.
- #1365
- of 3,843 companies by volume
- 97.9%
- on time (47th pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Account Services Collections, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.9% Around the middle higher than 47% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 9 |
| 2015 | 11 |
| 2016 | 15 |
| 2017 | 22 |
| 2018 | 14 |
| 2019 | 8 |
| 2020 | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Account Services Collections, Inc
Account Services Collections, Inc carries 94 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 14 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Account Services Collections, Inc draw a 97.9% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 17.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 55.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Account Services Collections, Inc have?
The CFPB has logged 94 complaints against Account Services Collections, Inc to date, of which 0 came in over the last 12 months.
Does Account Services Collections, Inc respond to complaints on time?
Account Services Collections, Inc has a 97.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Account Services Collections, Inc?
Among all products tied to Account Services Collections, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Account Services Collections, Inc?
The most common issue reported by consumers about Account Services Collections, Inc is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Account Services Collections, Inc?
You can file a complaint against Account Services Collections, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Account Services Collections, Inc?
The CFPB has recorded complaints against Account Services Collections, Inc from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Account Services Collections, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.