CFPB Consumer Complaint Profile

Acxiom Corp.

Consumers have filed 43 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

43
Total complaints
31
Last 12 months
95.3%
Timely response
16
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Acxiom Corp. sits at #1977, with 43 complaints logged. Its on-time response rate is 95.3%, ahead of the 93% median among companies with 100+ complaints.

#1977
of 3,848 companies by volume
95.3%
answered on time
Credit reporting or …
most-complained product
16
states with complaints
Acxiom Corp. timely response rate 95.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting or other personal consumer reports - Credit reporting 27
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 7
Credit reporting or other personal consumer reports - Other personal consumer report 6
Debt collection - I do not know 1
Debt or credit management - Credit repair services 1
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 1

Top Issues

1.Improper use of your report 19
2.Incorrect information on your report 9
3.Problem with fraud alerts or security freezes 7
4.Unable to get your credit report or credit score 2
5.Problem with a company's investigation into an existing problem 2
6.Took or threatened to take negative or legal action 1
7.Identity theft protection or other monitoring services 1
8.Credit monitoring or identity theft protection services 1
9.Confusing or missing disclosures 1

Complaints by Year

Year Complaints
2017 2
2018 4
2019 1
2023 1
2024 3
2025 27
2026 5

Complaints by State (Top 15)

Florida 11
California 5
New York 4
Illinois 4
Louisiana 4
Virginia 4
Georgia 2
Texas 1
Nevada 1
New Jersey 1
Tennessee 1
Indiana 1
Mississippi 1
Ohio 1
Arizona 1

Company Responses

Closed with explanation 37
Closed with non-monetary relief 6

What the CFPB Complaint Record Shows for Acxiom Corp.

Acxiom Corp. carries 43 complaints in the CFPB's database, 31 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, Acxiom Corp. answers 95.3% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Of complaints that were resolved, 14% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Acxiom Corp. have?

43 complaints have been filed against Acxiom Corp. with the CFPB overall - 31 of them in the past year.

Does Acxiom Corp. respond to complaints on time?

Acxiom Corp. has a 95.3% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Acxiom Corp.?

The most complained-about product for Acxiom Corp. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.

What is the most common complaint issue with Acxiom Corp.?

The most common issue reported by consumers about Acxiom Corp. is "Improper use of your report." All complaint issues are listed above with their counts.

How do I file a complaint against Acxiom Corp.?

You can file a complaint against Acxiom Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Acxiom Corp.?

The CFPB has recorded complaints against Acxiom Corp. from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.