CFPB Consumer Complaint Profile
Equifax, Inc.
3,700,780 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 3,700,780
- Total complaints
- 1,759,022
- Last 12 months
- 100%
- Timely response
- 62
- States affected
The verdict
Equifax, Inc. ranks #1 of 3,848 financial companies by CFPB complaint volume, with 3,700,780 complaints on record. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1
- of 3,848 companies by volume
- 100%
- answered on time
- Credit reporting or …
- most-complained product
- 62
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 622 |
| 2013 | 4,776 |
| 2014 | 9,963 |
| 2015 | 12,003 |
| 2016 | 15,973 |
| 2017 | 30,726 |
| 2018 | 30,057 |
| 2019 | 40,918 |
| 2020 | 78,385 |
| 2021 | 148,533 |
| 2022 | 184,668 |
| 2023 | 329,181 |
| 2024 | 752,722 |
| 2025 | 1,680,530 |
| 2026 | 381,723 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Equifax, Inc.
3,700,780 complaints against Equifax, Inc. appear in the CFPB record, including 1,759,022 from the trailing year. The 62 states and territories represented put this footprint in nationwide territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Equifax, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 20.8% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 50.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Equifax, Inc. have?
3,700,780 complaints have been filed against Equifax, Inc. with the CFPB overall - 1,759,022 of them in the past year.
Does Equifax, Inc. respond to complaints on time?
Equifax, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Equifax, Inc.?
Among all products tied to Equifax, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Equifax, Inc.?
Consumers most often cite "Incorrect information on your report" when complaining about Equifax, Inc.; the full issue list with counts is above.
How do I file a complaint against Equifax, Inc.?
You can file a complaint against Equifax, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Equifax, Inc.?
Consumers in 62 states and territories have filed complaints about Equifax, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,700,780)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.