CFPB Consumer Complaint Profile
Transunion Intermediate Holdings, Inc.
Consumers have filed 3,672,638 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 3,672,638
- Total complaints
- Among the highest
- 1,768,188
- Last 12 months
- 100%
- Timely response
- Top decile
- 61
- States affected
The verdict
3,672,638 CFPB complaints put Transunion Intermediate Holdings, Inc. at #2 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #2
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 61
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Transunion Intermediate Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 790,668 in 2024 to 1,601,845 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 464 |
| 2013 | 3,561 |
| 2014 | 8,040 |
| 2015 | 10,167 |
| 2016 | 12,985 |
| 2017 | 22,024 |
| 2018 | 28,352 |
| 2019 | 38,874 |
| 2020 | 85,100 |
| 2021 | 65,989 |
| 2022 | 186,804 |
| 2023 | 342,699 |
| 2024 | 790,668 |
| 2025 | 1,601,845 |
| 2026year in progress | 475,066 |
Complaints by State (Top 15)
Company Responses
Transunion Intermediate Holdings, Inc. Complaint Concentration Profile
Transunion Intermediate Holdings, Inc. is a high-volume CFPB cohort (3,672,638 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 84 named product lines in the stored breakdown, the leading three (Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports, Credit reporting) hold a 97.7% share of product-tagged complaints. The Herfindahl index on that product mix is 0.664 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Incorrect information on your report, Improper use of your report, Problem with a company's investigation into an existing problem) cover a 92.0% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Florida, Texas, California) hold a 38.3% share of state-tagged volume across 61 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with non-monetary relief" leads at a 64.4% share among the 3,672,638 response-tagged complaints (2,365,428 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,601,845 complaints); the lightest year on file was 2012 (464). From 2024 to 2025, annual volume rose 102.6% (790,668 → 1,601,845). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Transunion Intermediate Holdings, Inc.
Transunion Intermediate Holdings, Inc. carries 3,672,638 complaints in the CFPB's database, 1,768,188 of them filed within the past 12 months. Consumers spanning 61 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Transunion Intermediate Holdings, Inc. posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 14.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 64.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Transunion Intermediate Holdings, Inc. have?
Transunion Intermediate Holdings, Inc. has 3,672,638 total consumer complaints filed with the CFPB, with 1,768,188 filed in the last 12 months.
Does Transunion Intermediate Holdings, Inc. respond to complaints on time?
Transunion Intermediate Holdings, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Transunion Intermediate Holdings, Inc.?
Among all products tied to Transunion Intermediate Holdings, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Transunion Intermediate Holdings, Inc.?
The most common issue reported by consumers about Transunion Intermediate Holdings, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Transunion Intermediate Holdings, Inc.?
You can file a complaint against Transunion Intermediate Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Transunion Intermediate Holdings, Inc.?
Consumers in 61 states and territories have filed complaints about Transunion Intermediate Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Transunion Intermediate Holdings, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,672,638 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.1% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.