CFPB Consumer Complaint Profile
Transunion Intermediate Holdings, Inc.
Consumers have filed 3,672,638 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 3,672,638
- Total complaints
- 1,768,188
- Last 12 months
- 100%
- Timely response
- 61
- States affected
The verdict
3,672,638 CFPB complaints put Transunion Intermediate Holdings, Inc. at #2 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #2
- of 3,848 companies by volume
- 100%
- answered on time
- Credit reporting or …
- most-complained product
- 61
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 464 |
| 2013 | 3,561 |
| 2014 | 8,040 |
| 2015 | 10,167 |
| 2016 | 12,985 |
| 2017 | 22,024 |
| 2018 | 28,352 |
| 2019 | 38,874 |
| 2020 | 85,100 |
| 2021 | 65,989 |
| 2022 | 186,804 |
| 2023 | 342,699 |
| 2024 | 790,668 |
| 2025 | 1,601,845 |
| 2026 | 475,066 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Transunion Intermediate Holdings, Inc.
Transunion Intermediate Holdings, Inc. carries 3,672,638 complaints in the CFPB's database, 1,768,188 of them filed within the past 12 months. Consumers spanning 61 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Transunion Intermediate Holdings, Inc. answers 100% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 14.1% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 64.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Transunion Intermediate Holdings, Inc. have?
Transunion Intermediate Holdings, Inc. has 3,672,638 total consumer complaints filed with the CFPB, with 1,768,188 filed in the last 12 months.
Does Transunion Intermediate Holdings, Inc. respond to complaints on time?
Transunion Intermediate Holdings, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Transunion Intermediate Holdings, Inc.?
Among all products tied to Transunion Intermediate Holdings, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Transunion Intermediate Holdings, Inc.?
The most common issue reported by consumers about Transunion Intermediate Holdings, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Transunion Intermediate Holdings, Inc.?
You can file a complaint against Transunion Intermediate Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Transunion Intermediate Holdings, Inc.?
Consumers in 61 states and territories have filed complaints about Transunion Intermediate Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,672,638)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.