CFPB Consumer Complaint Profile
Agency of Credit Control
80 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 80
- Total complaints
- Mid-range
- 8
- Last 12 months
- 95%
- Timely response
- Below median
- 18
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Agency of Credit Control sits at #1470, with 80 complaints logged. It posts a 95% on-time response rate, the 29th percentile among companies with 100+ complaints.
- #1470
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Debt collection
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Agency of Credit Control vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 5 |
| 2015 | 6 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 9 |
| 2019 | 7 |
| 2020 | 8 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 13 |
| 2024 | 6 |
| 2025 | 8 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Agency of Credit Control
80 complaints against Agency of Credit Control appear in the CFPB record, including 8 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Agency of Credit Control posts a 95% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 31.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Agency of Credit Control have?
The CFPB has logged 80 complaints against Agency of Credit Control to date, of which 8 came in over the last 12 months.
Does Agency of Credit Control respond to complaints on time?
Agency of Credit Control has a 95% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Agency of Credit Control?
"Debt collection" draws more CFPB complaints against Agency of Credit Control than any other product - see the full breakdown above.
What is the most common complaint issue with Agency of Credit Control?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Agency of Credit Control; the full issue list with counts is above.
How do I file a complaint against Agency of Credit Control?
You can file a complaint against Agency of Credit Control directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Agency of Credit Control?
The CFPB has recorded complaints against Agency of Credit Control from 18 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Agency of Credit Control: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (31.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.