CFPB Consumer Complaint Profile
Agency of Credit Control
80 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 80
- Total complaints
- 8
- Last 12 months
- 95%
- Timely response
- 18
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Agency of Credit Control sits at #1471, with 80 complaints logged. It answers 95% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1471
- of 3,848 companies by volume
- 95%
- answered on time
- Debt collection
- most-complained product
- 18
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 5 |
| 2015 | 6 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 9 |
| 2019 | 7 |
| 2020 | 8 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 13 |
| 2024 | 6 |
| 2025 | 8 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Agency of Credit Control
80 complaints against Agency of Credit Control appear in the CFPB record, including 8 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Agency of Credit Control answers 95% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 31.3% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Agency of Credit Control have?
The CFPB has logged 80 complaints against Agency of Credit Control to date, of which 8 came in over the last 12 months.
Does Agency of Credit Control respond to complaints on time?
Agency of Credit Control has a 95% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Agency of Credit Control?
"Debt collection" draws more CFPB complaints against Agency of Credit Control than any other product - see the full breakdown above.
What is the most common complaint issue with Agency of Credit Control?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Agency of Credit Control; the full issue list with counts is above.
How do I file a complaint against Agency of Credit Control?
You can file a complaint against Agency of Credit Control directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Agency of Credit Control?
The CFPB has recorded complaints against Agency of Credit Control from 18 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~80)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.