CFPB Consumer Complaint Profile
Ad Astra Recovery Services Inc
Behind the 1,942 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,942
- Total complaints
- Among the highest
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 42
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Ad Astra Recovery Services Inc has accumulated 1,942 complaints, placing it #211 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #211
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ad Astra Recovery Services Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 336 in 2019 to 220 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 21 |
| 2014 | 61 |
| 2015 | 101 |
| 2016 | 191 |
| 2017 | 568 |
| 2018 | 444 |
| 2019 | 336 |
| 2020 | 220 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ad Astra Recovery Services Inc
Ad Astra Recovery Services Inc carries 1,942 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 42 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Ad Astra Recovery Services Inc draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 30.2% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ad Astra Recovery Services Inc have?
The CFPB has logged 1,942 complaints against Ad Astra Recovery Services Inc to date, of which 0 came in over the last 12 months.
Does Ad Astra Recovery Services Inc respond to complaints on time?
Ad Astra Recovery Services Inc has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Ad Astra Recovery Services Inc?
"Debt collection" draws more CFPB complaints against Ad Astra Recovery Services Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Ad Astra Recovery Services Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Ad Astra Recovery Services Inc - see all issues and counts above.
How do I file a complaint against Ad Astra Recovery Services Inc?
You can file a complaint against Ad Astra Recovery Services Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ad Astra Recovery Services Inc?
Ad Astra Recovery Services Inc has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ad Astra Recovery Services Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,942 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (30.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.