CFPB Consumer Complaint Profile
Commonwealth Financial Systems, Inc.
4,136 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 4,136
- Total complaints
- 0
- Last 12 months
- 95.2%
- Timely response
- 53
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Commonwealth Financial Systems, Inc. has accumulated 4,136 complaints, placing it #120 by volume. Its on-time response rate is 95.2%, ahead of the 93% median among companies with 100+ complaints.
- #120
- of 3,848 companies by volume
- 95.2%
- answered on time
- Debt collection
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 59 |
| 2014 | 216 |
| 2015 | 270 |
| 2016 | 378 |
| 2017 | 493 |
| 2018 | 600 |
| 2019 | 539 |
| 2020 | 549 |
| 2021 | 537 |
| 2022 | 218 |
| 2023 | 258 |
| 2024 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Commonwealth Financial Systems, Inc.
Commonwealth Financial Systems, Inc. carries 4,136 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 53 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
95.2% of CFPB-forwarded complaints against Commonwealth Financial Systems, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 30.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Commonwealth Financial Systems, Inc. have?
The CFPB has logged 4,136 complaints against Commonwealth Financial Systems, Inc. to date, of which 0 came in over the last 12 months.
Does Commonwealth Financial Systems, Inc. respond to complaints on time?
95.2% of the CFPB complaints against Commonwealth Financial Systems, Inc. get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Commonwealth Financial Systems, Inc.?
Among all products tied to Commonwealth Financial Systems, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Commonwealth Financial Systems, Inc.?
The most common issue reported by consumers about Commonwealth Financial Systems, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Commonwealth Financial Systems, Inc.?
You can file a complaint against Commonwealth Financial Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Commonwealth Financial Systems, Inc.?
Consumers in 53 states and territories have filed complaints about Commonwealth Financial Systems, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,136)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.