CFPB Consumer Complaint Profile
Commonwealth Financial Systems, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 4,136
- Total complaints
- Among the highest
- 0
- Last 12 months
- 95.2%
- Timely response
- Below median
- 53
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Commonwealth Financial Systems, Inc. places #120 by volume. Its on-time response record is at the 30th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Commonwealth Financial Systems, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2024 complete years
- Annual CFPB complaint volume moved from 258 in 2023 to 19 in 2024 (2023 → 2024).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 59 |
| 2014 | 216 |
| 2015 | 270 |
| 2016 | 378 |
| 2017 | 493 |
| 2018 | 600 |
| 2019 | 539 |
| 2020 | 549 |
| 2021 | 537 |
| 2022 | 218 |
| 2023 | 258 |
| 2024 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Commonwealth Financial Systems, Inc.
Commonwealth Financial Systems, Inc. draws a nationwide spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Commonwealth Financial Systems, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Commonwealth Financial Systems, Inc. have?
The CFPB has logged 4,136 complaints against Commonwealth Financial Systems, Inc. to date, of which 0 came in over the last 12 months.
Does Commonwealth Financial Systems, Inc. respond to complaints on time?
CFPB complaints against Commonwealth Financial Systems, Inc. draw a 95.2% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Commonwealth Financial Systems, Inc.?
Among all products tied to Commonwealth Financial Systems, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Commonwealth Financial Systems, Inc.?
The most common issue reported by consumers about Commonwealth Financial Systems, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Commonwealth Financial Systems, Inc.?
You can file a complaint against Commonwealth Financial Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Commonwealth Financial Systems, Inc.?
Consumers in 53 states and territories have filed complaints about Commonwealth Financial Systems, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.