CFPB Consumer Complaint Profile

Airtm Inc.

37 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

37
Total complaints
16
Last 12 months
86.5%
Timely response
6
States affected

The verdict

37 CFPB complaints put Airtm Inc. at #2115 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 86.5%, trailing the 93% median among companies with 100+ complaints.

#2115
of 3,848 companies by volume
86.5%
answered on time
Money transfer, virt…
most-complained product
6
states with complaints
Airtm Inc. timely response rate 86.5%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Money transfer, virtual currency, or money service - Mobile or digital wallet 15
Money transfer, virtual currency, or money service - Virtual currency 11
Money transfer, virtual currency, or money service - Foreign currency exchange 6
Money transfer, virtual currency, or money service - International money transfer 4
Money transfer, virtual currency, or money service - Domestic (US) money transfer 1

Top Issues

1.Fraud or scam 12
2.Trouble accessing funds in your mobile or digital wallet 11
3.Money was not available when promised 5
4.Problem with customer service 3
5.Other transaction problem 2
6.Managing, opening, or closing your mobile wallet account 2
7.Unauthorized transactions or other transaction problem 2

Complaints by Year

Year Complaints
2022 5
2023 3
2024 8
2025 14
2026 7

Complaints by State (Top 15)

Delaware 4
Florida 2
Pennsylvania 1
Montana 1
California 1
Massachusetts 1

Company Responses

Closed with explanation 37

What the CFPB Complaint Record Shows for Airtm Inc.

The CFPB Consumer Complaint Database has logged 37 complaints against Airtm Inc. overall, with 16 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Fraud or scam" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, Airtm Inc. answers 86.5% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Airtm Inc. have?

37 complaints have been filed against Airtm Inc. with the CFPB overall - 16 of them in the past year.

Does Airtm Inc. respond to complaints on time?

Airtm Inc.'s CFPB timely-response rate is 86.5%.

What product generates the most complaints for Airtm Inc.?

"Money transfer, virtual currency, or money service" draws more CFPB complaints against Airtm Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with Airtm Inc.?

Consumers most often cite "Fraud or scam" when complaining about Airtm Inc.; the full issue list with counts is above.

How do I file a complaint against Airtm Inc.?

You can file a complaint against Airtm Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Airtm Inc.?

The CFPB has recorded complaints against Airtm Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.