CFPB Consumer Complaint Profile
Airtm Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 37
- Total complaints
- Mid-range
- 16
- Last 12 months
- 86.5%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
By CFPB complaint volume, Airtm Inc. is #2112 out of 3,843 financial companies. Its on-time response record is at the 14th percentile among companies with 100+ complaints.
- Money transfer, virt…
- most-complained product
- DE
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Airtm Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 5 |
| 2023 | 3 |
| 2024 | 8 |
| 2025 | 14 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Airtm Inc.
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Airtm Inc., with consumers across the country filing against it. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Fraud or scam" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Airtm Inc. have?
37 complaints have been filed against Airtm Inc. with the CFPB overall - 16 of them in the past year.
Does Airtm Inc. respond to complaints on time?
Airtm Inc.'s CFPB timely-response rate is 86.5%.
What product generates the most complaints for Airtm Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Airtm Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Airtm Inc.?
Consumers most often cite "Fraud or scam" when complaining about Airtm Inc.; the full issue list with counts is above.
How do I file a complaint against Airtm Inc.?
You can file a complaint against Airtm Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Airtm Inc.?
The CFPB has recorded complaints against Airtm Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.