CFPB Consumer Complaint Profile
Block, Inc.
Behind the 63,003 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 63,003
- Total complaints
- 14,943
- Last 12 months
- 98.5%
- Timely response
- 58
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Block, Inc. has accumulated 63,003 complaints, placing it #10 by volume. Its on-time response rate is 98.5%, ahead of the 93% median among companies with 100+ complaints.
- #10
- of 3,848 companies by volume
- 98.5%
- answered on time
- Money transfer, virt…
- most-complained product
- 58
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 458 |
| 2020 | 1,406 |
| 2021 | 1,295 |
| 2022 | 1,776 |
| 2023 | 3,061 |
| 2024 | 3,440 |
| 2025 | 48,088 |
| 2026 | 3,479 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Block, Inc.
Block, Inc. carries 63,003 complaints in the CFPB's database, 14,943 of them filed within the past 12 months. Consumers spanning 58 states and territories have weighed in, giving this a nationwide footprint. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Block, Inc. answers 98.5% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Of complaints that were resolved, 0.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Block, Inc. have?
63,003 complaints have been filed against Block, Inc. with the CFPB overall - 14,943 of them in the past year.
Does Block, Inc. respond to complaints on time?
Block, Inc. has a 98.5% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Block, Inc.?
Among all products tied to Block, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Block, Inc.?
"Other transaction problem" is the single most frequently cited issue in complaints against Block, Inc. - see all issues and counts above.
How do I file a complaint against Block, Inc.?
You can file a complaint against Block, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Block, Inc.?
Consumers in 58 states and territories have filed complaints about Block, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~63,003)
Also handles Money transfer, virtual currency, or money service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.