CFPB Consumer Complaint Profile
Block, Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 63,003
- Total complaints
- Among the highest
- 14,943
- Last 12 months
- 98.5%
- Timely response
- Above median
- 58
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Block, Inc. places #10 by volume. Its on-time response record is at the 54th percentile among companies with 100+ complaints.
- Money transfer, virt…
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Block, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3,440 in 2024 to 48,088 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 458 |
| 2020 | 1,406 |
| 2021 | 1,295 |
| 2022 | 1,776 |
| 2023 | 3,061 |
| 2024 | 3,440 |
| 2025 | 48,088 |
| 2026year in progress | 3,479 |
Complaints by State (Top 15)
Company Responses
Block, Inc. Complaint Concentration Profile
Block, Inc.'s complaint volume is large enough to measure concentration - not just the headline totals. Across 58 named product lines in the stored breakdown, the leading three (Money transfer, virtual currency, or money service, Money transfer, virtual currency, or money service, Checking or savings account) hold a 85.4% share of product-tagged complaints. The Herfindahl index on that product mix is 0.366 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Other transaction problem, Fraud or scam, Unauthorized transactions or other transaction problem) cover a 74.9% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, Georgia, Florida) hold a 25.6% share of state-tagged volume across 58 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 99.0% share among the 63,003 response-tagged complaints (62,342 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (48,088 complaints); the lightest year on file was 2019 (458). From 2024 to 2025, annual volume rose 1297.9% (3,440 → 48,088). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Block, Inc.
Block, Inc. draws a nationwide spread of CFPB complaints, filed by consumers in many parts of the country. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Block, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Block, Inc. have?
63,003 complaints have been filed against Block, Inc. with the CFPB overall - 14,943 of them in the past year.
Does Block, Inc. respond to complaints on time?
Block, Inc. has a 98.5% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Block, Inc.?
Among all products tied to Block, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Block, Inc.?
"Other transaction problem" is the single most frequently cited issue in complaints against Block, Inc. - see all issues and counts above.
How do I file a complaint against Block, Inc.?
You can file a complaint against Block, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Block, Inc.?
Consumers in 58 states and territories have filed complaints about Block, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.