CFPB Consumer Complaint Profile
Altisource Portfolio Solutions, S.à r.l.
Behind the 366 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 366
- Total complaints
- 8
- Last 12 months
- 98.6%
- Timely response
- 46
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Altisource Portfolio Solutions, S.à r.l. has accumulated 366 complaints, placing it #610 by volume. Its on-time response rate is 98.6%, ahead of the 93% median among companies with 100+ complaints.
- #610
- of 3,848 companies by volume
- 98.6%
- answered on time
- Debt collection
- most-complained product
- 46
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 23 |
| 2014 | 59 |
| 2015 | 60 |
| 2016 | 42 |
| 2017 | 57 |
| 2018 | 59 |
| 2019 | 31 |
| 2020 | 1 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 10 |
| 2025 | 10 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Altisource Portfolio Solutions, S.à r.l.
Altisource Portfolio Solutions, S.à r.l. carries 366 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 46 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Altisource Portfolio Solutions, S.à r.l.'s timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 12.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 20.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Altisource Portfolio Solutions, S.à r.l. have?
The CFPB has logged 366 complaints against Altisource Portfolio Solutions, S.à r.l. to date, of which 8 came in over the last 12 months.
Does Altisource Portfolio Solutions, S.à r.l. respond to complaints on time?
Altisource Portfolio Solutions, S.à r.l. has a 98.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Altisource Portfolio Solutions, S.à r.l.?
"Debt collection" draws more CFPB complaints against Altisource Portfolio Solutions, S.à r.l. than any other product - see the full breakdown above.
What is the most common complaint issue with Altisource Portfolio Solutions, S.à r.l.?
Consumers most often cite "Communication tactics" when complaining about Altisource Portfolio Solutions, S.à r.l.; the full issue list with counts is above.
How do I file a complaint against Altisource Portfolio Solutions, S.à r.l.?
You can file a complaint against Altisource Portfolio Solutions, S.à r.l. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Altisource Portfolio Solutions, S.à r.l.?
Consumers in 46 states and territories have filed complaints about Altisource Portfolio Solutions, S.à r.l. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~366)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.