CFPB Consumer Complaint Profile
Altisource Portfolio Solutions, S.à r.l.
Behind the 366 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 366
- Total complaints
- Above average
- 8
- Last 12 months
- 98.6%
- Timely response
- Above median
- 46
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Altisource Portfolio Solutions, S.à r.l. has accumulated 366 complaints, placing it #609 by volume. Its on-time response rate is 98.6%, the 55th percentile among companies with 100+ complaints.
- #609
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Debt collection
- most-complained product
- 46
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Altisource Portfolio Solutions, S.à r.l. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 23 |
| 2014 | 59 |
| 2015 | 60 |
| 2016 | 42 |
| 2017 | 57 |
| 2018 | 59 |
| 2019 | 31 |
| 2020 | 1 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 10 |
| 2025 | 10 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Altisource Portfolio Solutions, S.à r.l.
Altisource Portfolio Solutions, S.à r.l. carries 366 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 46 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Altisource Portfolio Solutions, S.à r.l.'s timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 12.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 20.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Altisource Portfolio Solutions, S.à r.l. have?
The CFPB has logged 366 complaints against Altisource Portfolio Solutions, S.à r.l. to date, of which 8 came in over the last 12 months.
Does Altisource Portfolio Solutions, S.à r.l. respond to complaints on time?
Altisource Portfolio Solutions, S.à r.l. has a 98.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Altisource Portfolio Solutions, S.à r.l.?
"Debt collection" draws more CFPB complaints against Altisource Portfolio Solutions, S.à r.l. than any other product - see the full breakdown above.
What is the most common complaint issue with Altisource Portfolio Solutions, S.à r.l.?
Consumers most often cite "Communication tactics" when complaining about Altisource Portfolio Solutions, S.à r.l.; the full issue list with counts is above.
How do I file a complaint against Altisource Portfolio Solutions, S.à r.l.?
You can file a complaint against Altisource Portfolio Solutions, S.à r.l. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Altisource Portfolio Solutions, S.à r.l.?
Consumers in 46 states and territories have filed complaints about Altisource Portfolio Solutions, S.à r.l. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Altisource Portfolio Solutions, S.à r.l.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.