CFPB Consumer Complaint Profile
Afni Inc.
What 4,989 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 4,989
- Total complaints
- Among the highest
- 86
- Last 12 months
- 100%
- Timely response
- Top decile
- 54
- States affected
The verdict
Afni Inc. ranks #106 of 3,843 financial companies by CFPB complaint volume, with 4,989 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #106
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 54
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Afni Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 61 in 2024 to 88 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 113 |
| 2014 | 313 |
| 2015 | 440 |
| 2016 | 527 |
| 2017 | 686 |
| 2018 | 455 |
| 2019 | 285 |
| 2020 | 602 |
| 2021 | 666 |
| 2022 | 428 |
| 2023 | 304 |
| 2024 | 61 |
| 2025 | 88 |
| 2026year in progress | 21 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Afni Inc.
The CFPB Consumer Complaint Database has logged 4,989 complaints against Afni Inc. overall, with 86 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Afni Inc. posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 12.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Afni Inc. have?
4,989 complaints have been filed against Afni Inc. with the CFPB overall - 86 of them in the past year.
Does Afni Inc. respond to complaints on time?
Afni Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Afni Inc.?
The most complained-about product for Afni Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Afni Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Afni Inc.; the full issue list with counts is above.
How do I file a complaint against Afni Inc.?
You can file a complaint against Afni Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Afni Inc.?
The CFPB has recorded complaints against Afni Inc. from 54 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Afni Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,989 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.