CFPB Consumer Complaint Profile
American Collection Services, Inc. (OK, TX)
112 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 112
- Total complaints
- Mid-range
- 14
- Last 12 months
- 100%
- Timely response
- Top decile
- 14
- States affected
The verdict
American Collection Services, Inc. (OK, TX) ranks #1260 of 3,843 financial companies by CFPB complaint volume, with 112 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1260
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Collection Services, Inc. (OK, TX) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 7 |
| 2016 | 5 |
| 2017 | 3 |
| 2018 | 11 |
| 2019 | 4 |
| 2020 | 5 |
| 2021 | 13 |
| 2022 | 10 |
| 2023 | 16 |
| 2024 | 13 |
| 2025 | 12 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Collection Services, Inc. (OK, TX)
The CFPB Consumer Complaint Database has logged 112 complaints against American Collection Services, Inc. (OK, TX) overall, with 14 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Written notification about debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, American Collection Services, Inc. (OK, TX) posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 4.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Collection Services, Inc. (OK, TX) have?
112 complaints have been filed against American Collection Services, Inc. (OK, TX) with the CFPB overall - 14 of them in the past year.
Does American Collection Services, Inc. (OK, TX) respond to complaints on time?
American Collection Services, Inc. (OK, TX)'s CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for American Collection Services, Inc. (OK, TX)?
"Debt collection" draws more CFPB complaints against American Collection Services, Inc. (OK, TX) than any other product - see the full breakdown above.
What is the most common complaint issue with American Collection Services, Inc. (OK, TX)?
"Written notification about debt" is the single most frequently cited issue in complaints against American Collection Services, Inc. (OK, TX) - see all issues and counts above.
How do I file a complaint against American Collection Services, Inc. (OK, TX)?
You can file a complaint against American Collection Services, Inc. (OK, TX) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Collection Services, Inc. (OK, TX)?
The CFPB has recorded complaints against American Collection Services, Inc. (OK, TX) from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for American Collection Services, Inc. (OK, TX): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (4.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.