CFPB Consumer Complaint Profile

Empowerment Ventures, LLC

1,063 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

1,063
Total complaints
0
Last 12 months
98.2%
Timely response
47
States affected

The verdict

Empowerment Ventures, LLC ranks #310 of 3,848 financial companies by CFPB complaint volume, with 1,063 complaints on record. 98.2% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#310
of 3,848 companies by volume
98.2%
answered on time
Prepaid card
most-complained product
47
states with complaints
Empowerment Ventures, LLC timely response rate 98.2%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Prepaid card - General purpose card 427
Prepaid card - Payroll card 263
Bank account or service - Checking account 89
Prepaid card - ID prepaid card 74
Bank account or service - Other bank product/service 53
Prepaid card - Government benefit payment card 35
Prepaid card - Other special purpose card 29
Prepaid card - Mobile wallet 23
Credit card or prepaid card - General-purpose prepaid card 23
Prepaid card - Transit card 16

Top Issues

1.Unauthorized transactions/trans. issues 314
2.Managing, opening, or closing account 291
3.Fraud or scam 156
4.Adding money 91
5.Deposits and withdrawals 91
6.Using a debit or ATM card 31
7.Account opening, closing, or management 15
8.Problem with a purchase or transfer 13
9.Fees 11
10.Trouble using the card 9

Complaints by Year

Year Complaints
2015 871
2016 118
2017 74

Complaints by State (Top 15)

Georgia 84
New York 80
Florida 72
Texas 68
California 59
Michigan 52
Illinois 50
New Jersey 46
Ohio 45
North Carolina 40
Virginia 34
South Carolina 33
Missouri 32
Maryland 30
Pennsylvania 29

Company Responses

Closed with monetary relief 487
Closed with non-monetary relief 382
Closed with explanation 185
Untimely response 8
Closed 1

What the CFPB Complaint Record Shows for Empowerment Ventures, LLC

The CFPB Consumer Complaint Database has logged 1,063 complaints against Empowerment Ventures, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Unauthorized transactions/trans. issues" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, Empowerment Ventures, LLC answers 98.2% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 4.8% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 81.7% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Empowerment Ventures, LLC have?

Empowerment Ventures, LLC has 1,063 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Empowerment Ventures, LLC respond to complaints on time?

Empowerment Ventures, LLC's CFPB timely-response rate is 98.2%. This is considered excellent.

What product generates the most complaints for Empowerment Ventures, LLC?

Among all products tied to Empowerment Ventures, LLC, "Prepaid card" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Empowerment Ventures, LLC?

Consumers most often cite "Unauthorized transactions/trans. issues" when complaining about Empowerment Ventures, LLC; the full issue list with counts is above.

How do I file a complaint against Empowerment Ventures, LLC?

You can file a complaint against Empowerment Ventures, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Empowerment Ventures, LLC?

The CFPB has recorded complaints against Empowerment Ventures, LLC from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.