CFPB Consumer Complaint Profile
American Credit Financial
Consumers have filed 27 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 27
- Total complaints
- 0
- Last 12 months
- 88.9%
- Timely response
- 16
- States affected
The verdict
27 CFPB complaints put American Credit Financial at #2476 out of 3,848 financial companies ranked by complaint volume. 88.9% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #2476
- of 3,848 companies by volume
- 88.9%
- answered on time
- Debt collection
- most-complained product
- 16
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 7 |
| 2017 | 7 |
| 2018 | 6 |
| 2019 | 5 |
| 2020 | 1 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Credit Financial
The CFPB Consumer Complaint Database has logged 27 complaints against American Credit Financial overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "False statements or representation," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, American Credit Financial answers 88.9% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 14.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Credit Financial have?
American Credit Financial has 27 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does American Credit Financial respond to complaints on time?
American Credit Financial's CFPB timely-response rate is 88.9%.
What product generates the most complaints for American Credit Financial?
Among all products tied to American Credit Financial, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with American Credit Financial?
The most common issue reported by consumers about American Credit Financial is "False statements or representation." All complaint issues are listed above with their counts.
How do I file a complaint against American Credit Financial?
You can file a complaint against American Credit Financial directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Credit Financial?
The CFPB has recorded complaints against American Credit Financial from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~27)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.