CFPB Consumer Complaint Profile
American Profit Recovery, Inc., Marlborough, MA Branch
429 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 429
- Total complaints
- 120
- Last 12 months
- 97.9%
- Timely response
- 43
- States affected
The verdict
American Profit Recovery, Inc., Marlborough, MA Branch ranks #552 of 3,848 financial companies by CFPB complaint volume, with 429 complaints on record. 97.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #552
- of 3,848 companies by volume
- 97.9%
- answered on time
- Debt collection
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 16 |
| 2015 | 9 |
| 2016 | 4 |
| 2017 | 3 |
| 2018 | 10 |
| 2019 | 12 |
| 2020 | 26 |
| 2021 | 29 |
| 2022 | 29 |
| 2023 | 47 |
| 2024 | 95 |
| 2025 | 115 |
| 2026 | 32 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Profit Recovery, Inc., Marlborough, MA Branch
429 complaints against American Profit Recovery, Inc., Marlborough, MA Branch appear in the CFPB record, including 120 from the trailing year. The 43 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
97.9% of CFPB-forwarded complaints against American Profit Recovery, Inc., Marlborough, MA Branch get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 3.2% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.9% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Profit Recovery, Inc., Marlborough, MA Branch have?
American Profit Recovery, Inc., Marlborough, MA Branch has 429 total consumer complaints filed with the CFPB, with 120 filed in the last 12 months.
Does American Profit Recovery, Inc., Marlborough, MA Branch respond to complaints on time?
97.9% of the CFPB complaints against American Profit Recovery, Inc., Marlborough, MA Branch get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for American Profit Recovery, Inc., Marlborough, MA Branch?
The most complained-about product for American Profit Recovery, Inc., Marlborough, MA Branch is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with American Profit Recovery, Inc., Marlborough, MA Branch?
The most common issue reported by consumers about American Profit Recovery, Inc., Marlborough, MA Branch is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against American Profit Recovery, Inc., Marlborough, MA Branch?
You can file a complaint against American Profit Recovery, Inc., Marlborough, MA Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Profit Recovery, Inc., Marlborough, MA Branch?
Consumers in 43 states and territories have filed complaints about American Profit Recovery, Inc., Marlborough, MA Branch with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~429)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.