CFPB Consumer Complaint Profile
AppFolio, Inc.
Behind the 185 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 185
- Total complaints
- Mid-range
- 48
- Last 12 months
- 93%
- Timely response
- Bottom quartile
- 38
- States affected
The verdict
185 CFPB complaints put AppFolio, Inc. at #982 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 93%, the 24th percentile for the 100+ complaint peer group.
- #982
- of 3,843 companies by volume
- 93%
- on time (24th pctile)
- Credit reporting or …
- most-complained product
- 38
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
AppFolio, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 9 |
| 2022 | 12 |
| 2023 | 42 |
| 2024 | 56 |
| 2025 | 57 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for AppFolio, Inc.
AppFolio, Inc. carries 185 complaints in the CFPB's database, 48 of them filed within the past 12 months. Consumers spanning 38 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against AppFolio, Inc. draw a 93% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does AppFolio, Inc. have?
185 complaints have been filed against AppFolio, Inc. with the CFPB overall - 48 of them in the past year.
Does AppFolio, Inc. respond to complaints on time?
AppFolio, Inc. has a 93% timely response rate to CFPB complaints.
What product generates the most complaints for AppFolio, Inc.?
Among all products tied to AppFolio, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with AppFolio, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against AppFolio, Inc. - see all issues and counts above.
How do I file a complaint against AppFolio, Inc.?
You can file a complaint against AppFolio, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about AppFolio, Inc.?
AppFolio, Inc. has drawn CFPB complaints from 38 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.