CFPB Consumer Complaint Profile

AppFolio, Inc.

Behind the 185 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

185
Total complaints
48
Last 12 months
93%
Timely response
38
States affected

The verdict

185 CFPB complaints put AppFolio, Inc. at #984 out of 3,848 financial companies ranked by complaint volume. 93% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#984
of 3,848 companies by volume
93%
answered on time
Credit reporting or …
most-complained product
38
states with complaints
AppFolio, Inc. timely response rate 93.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting or other personal consumer reports - Other personal consumer report 70
Credit reporting or other personal consumer reports - Credit reporting 50
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 20
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 19
Money transfer, virtual currency, or money service - Domestic (US) money transfer 10
Money transfer, virtual currency, or money service - Mobile or digital wallet 6
Debt collection - Rental debt 4
Money transfer, virtual currency, or money service - Check cashing service 3
Mortgage - Conventional home mortgage 1
Money transfer, virtual currency, or money service - Virtual currency 1

Top Issues

1.Incorrect information on your report 91
2.Unable to get your credit report or credit score 26
3.Improper use of your report 25
4.Unexpected or other fees 14
5.Problem with a company's investigation into an existing issue 12
6.Attempts to collect debt not owed 4
7.Problem with a company's investigation into an existing problem 2
8.Other service problem 2
9.Identity theft protection or other monitoring services 2
10.False statements or representation 1

Complaints by Year

Year Complaints
2021 9
2022 12
2023 42
2024 56
2025 57
2026 9

Complaints by State (Top 15)

Texas 15
Georgia 15
California 11
Illinois 11
North Carolina 10
Pennsylvania 10
Florida 9
Nevada 9
New York 8
Maryland 8
Virginia 7
New Jersey 6
Indiana 5
Washington 5
Michigan 5

Company Responses

Closed with explanation 185

What the CFPB Complaint Record Shows for AppFolio, Inc.

AppFolio, Inc. carries 185 complaints in the CFPB's database, 48 of them filed within the past 12 months. Consumers spanning 38 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

93% of CFPB-forwarded complaints against AppFolio, Inc. get a reply inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does AppFolio, Inc. have?

185 complaints have been filed against AppFolio, Inc. with the CFPB overall - 48 of them in the past year.

Does AppFolio, Inc. respond to complaints on time?

AppFolio, Inc. has a 93% timely response rate to CFPB complaints.

What product generates the most complaints for AppFolio, Inc.?

Among all products tied to AppFolio, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with AppFolio, Inc.?

"Incorrect information on your report" is the single most frequently cited issue in complaints against AppFolio, Inc. - see all issues and counts above.

How do I file a complaint against AppFolio, Inc.?

You can file a complaint against AppFolio, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about AppFolio, Inc.?

AppFolio, Inc. has drawn CFPB complaints from 38 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.