CFPB Consumer Complaint Profile
Athena Bitcoin Inc
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 31
- Total complaints
- Mid-range
- 1
- Last 12 months
- 93.5%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Athena Bitcoin Inc places #2304 by volume. For answering complaints on time it stands at the 25th percentile in the 100+ complaint peer group.
- Money transfer, virt…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Athena Bitcoin Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.5% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 6 |
| 2020 | 3 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 6 |
| 2024 | 7 |
| 2025 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Athena Bitcoin Inc
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Athena Bitcoin Inc, with consumers across the country filing against it. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Athena Bitcoin Inc have?
The CFPB has logged 31 complaints against Athena Bitcoin Inc to date, of which 1 came in over the last 12 months.
Does Athena Bitcoin Inc respond to complaints on time?
CFPB complaints against Athena Bitcoin Inc draw a 93.5% timely-response rate inside the expected window.
What product generates the most complaints for Athena Bitcoin Inc?
Among all products tied to Athena Bitcoin Inc, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Athena Bitcoin Inc?
"Fraud or scam" is the single most frequently cited issue in complaints against Athena Bitcoin Inc - see all issues and counts above.
How do I file a complaint against Athena Bitcoin Inc?
You can file a complaint against Athena Bitcoin Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Athena Bitcoin Inc?
The CFPB has recorded complaints against Athena Bitcoin Inc from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.