CFPB Consumer Complaint Profile
Atlas Collections Inc. (of New Castle)
What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 1
- Last 12 months
- 72.7%
- Timely response
- Bottom decile
- 2
- States affected
The verdict
Atlas Collections Inc. (of New Castle) ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. Its on-time response rate is 72.7%, the 7th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 72.7%
- on time (7th pctile)
- Debt collection
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Atlas Collections Inc. (of New Castle) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 3 |
| 2020 | 1 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Atlas Collections Inc. (of New Castle)
Atlas Collections Inc. (of New Castle) carries 11 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 2 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Atlas Collections Inc. (of New Castle) draw a 72.7% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Atlas Collections Inc. (of New Castle) have?
The CFPB has logged 11 complaints against Atlas Collections Inc. (of New Castle) to date, of which 1 came in over the last 12 months.
Does Atlas Collections Inc. (of New Castle) respond to complaints on time?
CFPB complaints against Atlas Collections Inc. (of New Castle) draw a 72.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Atlas Collections Inc. (of New Castle)?
Among all products tied to Atlas Collections Inc. (of New Castle), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Atlas Collections Inc. (of New Castle)?
Consumers most often cite "Written notification about debt" when complaining about Atlas Collections Inc. (of New Castle); the full issue list with counts is above.
How do I file a complaint against Atlas Collections Inc. (of New Castle)?
You can file a complaint against Atlas Collections Inc. (of New Castle) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Atlas Collections Inc. (of New Castle)?
Consumers in 2 states and territories have filed complaints about Atlas Collections Inc. (of New Castle) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Atlas Collections Inc. (of New Castle): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.