CFPB Consumer Complaint Profile
Automated Collection Services, Inc.
280 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 280
- Total complaints
- 46
- Last 12 months
- 97.9%
- Timely response
- 35
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Automated Collection Services, Inc. has accumulated 280 complaints, placing it #738 by volume. It answers 97.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #738
- of 3,848 companies by volume
- 97.9%
- answered on time
- Debt collection
- most-complained product
- 35
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 9 |
| 2015 | 9 |
| 2016 | 20 |
| 2017 | 10 |
| 2018 | 9 |
| 2019 | 14 |
| 2020 | 16 |
| 2021 | 39 |
| 2022 | 24 |
| 2023 | 40 |
| 2024 | 32 |
| 2025 | 47 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Automated Collection Services, Inc.
Automated Collection Services, Inc. carries 280 complaints in the CFPB's database, 46 of them filed within the past 12 months. Consumers spanning 35 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Automated Collection Services, Inc.'s timely response rate stands at 97.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 21.4% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Automated Collection Services, Inc. have?
The CFPB has logged 280 complaints against Automated Collection Services, Inc. to date, of which 46 came in over the last 12 months.
Does Automated Collection Services, Inc. respond to complaints on time?
97.9% of the CFPB complaints against Automated Collection Services, Inc. get a response within the expected window. This is considered excellent.
What product generates the most complaints for Automated Collection Services, Inc.?
Among all products tied to Automated Collection Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Automated Collection Services, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Automated Collection Services, Inc. - see all issues and counts above.
How do I file a complaint against Automated Collection Services, Inc.?
You can file a complaint against Automated Collection Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Automated Collection Services, Inc.?
The CFPB has recorded complaints against Automated Collection Services, Inc. from 35 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~280)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.