CFPB Consumer Complaint Profile
Ava Finance, Inc
Behind the 716 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 716
- Total complaints
- Above average
- 456
- Last 12 months
- 95.4%
- Timely response
- Below median
- 41
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Ava Finance, Inc has accumulated 716 complaints, placing it #408 by volume. Its on-time response rate is 95.4%, the 31st percentile among companies with 100+ complaints.
- #408
- of 3,843 companies by volume
- 95.4%
- on time (31st pctile)
- Credit reporting or …
- most-complained product
- 41
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ava Finance, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.4% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 165 in 2024 to 430 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 165 |
| 2025 | 430 |
| 2026year in progress | 121 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ava Finance, Inc
716 complaints against Ava Finance, Inc appear in the CFPB record, including 456 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Ava Finance, Inc posts a 95.4% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ava Finance, Inc have?
Ava Finance, Inc has 716 total consumer complaints filed with the CFPB, with 456 filed in the last 12 months.
Does Ava Finance, Inc respond to complaints on time?
Ava Finance, Inc has a 95.4% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Ava Finance, Inc?
The most complained-about product for Ava Finance, Inc is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Ava Finance, Inc?
Consumers most often cite "Incorrect information on your report" when complaining about Ava Finance, Inc; the full issue list with counts is above.
How do I file a complaint against Ava Finance, Inc?
You can file a complaint against Ava Finance, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ava Finance, Inc?
Consumers in 41 states and territories have filed complaints about Ava Finance, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.