CFPB Consumer Complaint Profile
Bastion Consumer Funding I, LLC
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 1
- Last 12 months
- 88.2%
- Timely response
- Bottom quartile
- 2
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Bastion Consumer Funding I, LLC places #3073 by volume. Its on-time response record is at the 15th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bastion Consumer Funding I, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.2% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bastion Consumer Funding I, LLC
Bastion Consumer Funding I, LLC draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bastion Consumer Funding I, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Bastion Consumer Funding I, LLC have?
Bastion Consumer Funding I, LLC has 17 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Bastion Consumer Funding I, LLC respond to complaints on time?
Bastion Consumer Funding I, LLC's CFPB timely-response rate is 88.2%.
What product generates the most complaints for Bastion Consumer Funding I, LLC?
"Debt collection" draws more CFPB complaints against Bastion Consumer Funding I, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Bastion Consumer Funding I, LLC?
"Written notification about debt" is the single most frequently cited issue in complaints against Bastion Consumer Funding I, LLC - see all issues and counts above.
How do I file a complaint against Bastion Consumer Funding I, LLC?
You can file a complaint against Bastion Consumer Funding I, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bastion Consumer Funding I, LLC?
Consumers in 2 states and territories have filed complaints about Bastion Consumer Funding I, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.