CFPB Consumer Complaint Profile
Bill.Com, LLC
What 98 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 98
- Total complaints
- Mid-range
- 32
- Last 12 months
- 100%
- Timely response
- Top decile
- 27
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Bill.Com, LLC sits at #1340, with 98 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1340
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit card
- most-complained product
- 27
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bill.Com, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 7 |
| 2023 | 16 |
| 2024 | 25 |
| 2025 | 30 |
| 2026year in progress | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bill.Com, LLC
98 complaints against Bill.Com, LLC appear in the CFPB record, including 32 from the trailing year. The 27 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Credit card," which sits at the top of the product breakdown. Inside that category, "Other transaction problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Bill.Com, LLC posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bill.Com, LLC have?
The CFPB has logged 98 complaints against Bill.Com, LLC to date, of which 32 came in over the last 12 months.
Does Bill.Com, LLC respond to complaints on time?
Bill.Com, LLC has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bill.Com, LLC?
"Credit card" draws more CFPB complaints against Bill.Com, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Bill.Com, LLC?
The most common issue reported by consumers about Bill.Com, LLC is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Bill.Com, LLC?
You can file a complaint against Bill.Com, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bill.Com, LLC?
The CFPB has recorded complaints against Bill.Com, LLC from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit card
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.