CFPB Consumer Complaint Profile
Goldman Sachs Bank USA
Consumers have filed 17,869 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 17,869
- Total complaints
- 5,512
- Last 12 months
- 99.8%
- Timely response
- 57
- States affected
The verdict
17,869 CFPB complaints put Goldman Sachs Bank USA at #39 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.8%, ahead of the 93% median among companies with 100+ complaints.
- #39
- of 3,848 companies by volume
- 99.8%
- answered on time
- Credit card
- most-complained product
- 57
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 20 |
| 2015 | 31 |
| 2016 | 28 |
| 2017 | 65 |
| 2018 | 106 |
| 2019 | 212 |
| 2020 | 523 |
| 2021 | 879 |
| 2022 | 1,872 |
| 2023 | 2,954 |
| 2024 | 4,520 |
| 2025 | 5,408 |
| 2026 | 1,248 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Goldman Sachs Bank USA
The CFPB Consumer Complaint Database has logged 17,869 complaints against Goldman Sachs Bank USA overall, with 5,512 of those filed in the trailing 12 months. Reports have come from consumers in 57 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Credit card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Problem with a purchase shown on your statement," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Goldman Sachs Bank USA answers 99.8% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 25% of resolved cases, indicating how frequently the initial fix fell short. 29.6% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Goldman Sachs Bank USA have?
The CFPB has logged 17,869 complaints against Goldman Sachs Bank USA to date, of which 5,512 came in over the last 12 months.
Does Goldman Sachs Bank USA respond to complaints on time?
99.8% of the CFPB complaints against Goldman Sachs Bank USA get a response within the expected window. This is considered excellent.
What product generates the most complaints for Goldman Sachs Bank USA?
"Credit card" draws more CFPB complaints against Goldman Sachs Bank USA than any other product - see the full breakdown above.
What is the most common complaint issue with Goldman Sachs Bank USA?
The most common issue reported by consumers about Goldman Sachs Bank USA is "Problem with a purchase shown on your statement." All complaint issues are listed above with their counts.
How do I file a complaint against Goldman Sachs Bank USA?
You can file a complaint against Goldman Sachs Bank USA directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Goldman Sachs Bank USA?
Consumers in 57 states and territories have filed complaints about Goldman Sachs Bank USA with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~17,869)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.