CFPB Consumer Complaint Profile
Bitstamp USA, Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 60
- Total complaints
- Mid-range
- 33
- Last 12 months
- 11.7%
- Timely response
- Bottom decile
- 20
- States affected
The verdict
By CFPB complaint volume, Bitstamp USA, Inc. is #1675 out of 3,843 financial companies. For answering complaints on time it stands at the 1st percentile in the 100+ complaint peer group.
- Money transfer, virt…
- most-complained product
- NY
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bitstamp USA, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
11.7% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 30 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 8 |
| 2024 | 12 |
| 2025 | 30 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bitstamp USA, Inc.
Bitstamp USA, Inc. draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is far under the 95% benchmark, a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Bitstamp USA, Inc. have?
The CFPB has logged 60 complaints against Bitstamp USA, Inc. to date, of which 33 came in over the last 12 months.
Does Bitstamp USA, Inc. respond to complaints on time?
CFPB complaints against Bitstamp USA, Inc. draw a 11.7% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Bitstamp USA, Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Bitstamp USA, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Bitstamp USA, Inc.?
The most common issue reported by consumers about Bitstamp USA, Inc. is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Bitstamp USA, Inc.?
You can file a complaint against Bitstamp USA, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bitstamp USA, Inc.?
The CFPB has recorded complaints against Bitstamp USA, Inc. from 20 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.