CFPB Consumer Complaint Profile
Blockchain.com, Inc.
Behind the 296 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 296
- Total complaints
- Above average
- 87
- Last 12 months
- 97%
- Timely response
- Below median
- 37
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Blockchain.com, Inc. sits at #708, with 296 complaints logged. On-time replies land at 97%, the 39th percentile for the 100+ complaint peer group.
- #708
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Money transfer, virt…
- most-complained product
- 37
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Blockchain.com, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 100 in 2024 to 119 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 18 |
| 2022 | 26 |
| 2023 | 26 |
| 2024 | 100 |
| 2025 | 119 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Blockchain.com, Inc.
Blockchain.com, Inc. carries 296 complaints in the CFPB's database, 87 of them filed within the past 12 months. Consumers spanning 37 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Inside that category, "Money was not available when promised" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Blockchain.com, Inc.'s timely response rate stands at 97%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Blockchain.com, Inc. have?
The CFPB has logged 296 complaints against Blockchain.com, Inc. to date, of which 87 came in over the last 12 months.
Does Blockchain.com, Inc. respond to complaints on time?
CFPB complaints against Blockchain.com, Inc. draw a 97% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Blockchain.com, Inc.?
Among all products tied to Blockchain.com, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Blockchain.com, Inc.?
Consumers most often cite "Money was not available when promised" when complaining about Blockchain.com, Inc.; the full issue list with counts is above.
How do I file a complaint against Blockchain.com, Inc.?
You can file a complaint against Blockchain.com, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Blockchain.com, Inc.?
The CFPB has recorded complaints against Blockchain.com, Inc. from 37 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.