CFPB Consumer Complaint Profile
Bonneville Billing and Collections
Behind the 528 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 528
- Total complaints
- Above average
- 145
- Last 12 months
- 100%
- Timely response
- Top decile
- 34
- States affected
The verdict
528 CFPB complaints put Bonneville Billing and Collections at #493 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #493
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bonneville Billing and Collections vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 50 in 2024 to 117 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 26 |
| 2015 | 26 |
| 2016 | 33 |
| 2017 | 33 |
| 2018 | 31 |
| 2019 | 42 |
| 2020 | 27 |
| 2021 | 39 |
| 2022 | 32 |
| 2023 | 26 |
| 2024 | 50 |
| 2025 | 117 |
| 2026year in progress | 42 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bonneville Billing and Collections
The CFPB Consumer Complaint Database has logged 528 complaints against Bonneville Billing and Collections overall, with 145 of those filed in the trailing 12 months. Reports have come from consumers in 34 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Written notification about debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Bonneville Billing and Collections's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 20.8% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bonneville Billing and Collections have?
528 complaints have been filed against Bonneville Billing and Collections with the CFPB overall - 145 of them in the past year.
Does Bonneville Billing and Collections respond to complaints on time?
Bonneville Billing and Collections has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Bonneville Billing and Collections?
Among all products tied to Bonneville Billing and Collections, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Bonneville Billing and Collections?
The most common issue reported by consumers about Bonneville Billing and Collections is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against Bonneville Billing and Collections?
You can file a complaint against Bonneville Billing and Collections directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bonneville Billing and Collections?
Consumers in 34 states and territories have filed complaints about Bonneville Billing and Collections with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bonneville Billing and Collections: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.