CFPB Consumer Complaint Profile
Borenstein & Associates, LLC
27 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 27
- Total complaints
- Mid-range
- 1
- Last 12 months
- 7.4%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
27 CFPB complaints put Borenstein & Associates, LLC at #2473 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 7.4%, the 1st percentile among companies with 100+ complaints.
- #2473
- of 3,843 companies by volume
- 7.4%
- on time (1st pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Borenstein & Associates, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
7.4% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 5 |
| 2015 | 3 |
| 2016 | 4 |
| 2017 | 3 |
| 2018 | 1 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 1 |
| 2024 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Borenstein & Associates, LLC
Borenstein & Associates, LLC carries 27 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Borenstein & Associates, LLC's timely response rate stands at 7.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 11.8% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Borenstein & Associates, LLC have?
Borenstein & Associates, LLC has 27 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Borenstein & Associates, LLC respond to complaints on time?
CFPB complaints against Borenstein & Associates, LLC draw a 7.4% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Borenstein & Associates, LLC?
The most complained-about product for Borenstein & Associates, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Borenstein & Associates, LLC?
Consumers most often cite "Communication tactics" when complaining about Borenstein & Associates, LLC; the full issue list with counts is above.
How do I file a complaint against Borenstein & Associates, LLC?
You can file a complaint against Borenstein & Associates, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Borenstein & Associates, LLC?
The CFPB has recorded complaints against Borenstein & Associates, LLC from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Borenstein & Associates, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.