CFPB Consumer Complaint Profile
Slm Corporation
What 5,494 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 5,494
- Total complaints
- 1,056
- Last 12 months
- 99.9%
- Timely response
- 56
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Slm Corporation sits at #98, with 5,494 complaints logged. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #98
- of 3,848 companies by volume
- 99.9%
- answered on time
- Student loan
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 86 |
| 2013 | 158 |
| 2014 | 254 |
| 2015 | 279 |
| 2016 | 308 |
| 2017 | 414 |
| 2018 | 262 |
| 2019 | 249 |
| 2020 | 244 |
| 2021 | 336 |
| 2022 | 504 |
| 2023 | 504 |
| 2024 | 658 |
| 2025 | 1,020 |
| 2026 | 218 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Slm Corporation
The CFPB Consumer Complaint Database has logged 5,494 complaints against Slm Corporation overall, with 1,056 of those filed in the trailing 12 months. Reports have come from consumers in 56 states and territories, making this a nationwide complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
99.9% of CFPB-forwarded complaints against Slm Corporation get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 11.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 15.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Slm Corporation have?
Slm Corporation has 5,494 total consumer complaints filed with the CFPB, with 1,056 filed in the last 12 months.
Does Slm Corporation respond to complaints on time?
99.9% of the CFPB complaints against Slm Corporation get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Slm Corporation?
Among all products tied to Slm Corporation, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Slm Corporation?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Slm Corporation; the full issue list with counts is above.
How do I file a complaint against Slm Corporation?
You can file a complaint against Slm Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Slm Corporation?
The CFPB has recorded complaints against Slm Corporation from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,494)
Also handles Student loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.