CFPB Consumer Complaint Profile
Brookshaw Management, LLC
21 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 0
- Last 12 months
- 90.5%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Brookshaw Management, LLC has accumulated 21 complaints, placing it #2800 by volume. Its on-time response rate is 90.5%, the 19th percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 90.5%
- on time (19th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Brookshaw Management, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.5% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2015 to 2016 complete years
- Annual CFPB complaint volume moved from 12 in 2015 to 2 in 2016 (2015 → 2016).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 12 |
| 2016 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Brookshaw Management, LLC
21 complaints against Brookshaw Management, LLC appear in the CFPB record, including 0 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Brookshaw Management, LLC posts a 90.5% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 4.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Brookshaw Management, LLC have?
Brookshaw Management, LLC has 21 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Brookshaw Management, LLC respond to complaints on time?
CFPB complaints against Brookshaw Management, LLC draw a 90.5% timely-response rate inside the expected window.
What product generates the most complaints for Brookshaw Management, LLC?
The most complained-about product for Brookshaw Management, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Brookshaw Management, LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Brookshaw Management, LLC - see all issues and counts above.
How do I file a complaint against Brookshaw Management, LLC?
You can file a complaint against Brookshaw Management, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Brookshaw Management, LLC?
Consumers in 11 states and territories have filed complaints about Brookshaw Management, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Brookshaw Management, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (4.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.