CFPB Consumer Complaint Profile
Brown and Joseph, Ltd
Consumers have filed 204 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 204
- Total complaints
- 25
- Last 12 months
- 86.3%
- Timely response
- 36
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Brown and Joseph, Ltd sits at #915, with 204 complaints logged. Its on-time response rate is 86.3%, trailing the 93% median among companies with 100+ complaints.
- #915
- of 3,848 companies by volume
- 86.3%
- answered on time
- Debt collection
- most-complained product
- 36
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 18 |
| 2015 | 17 |
| 2016 | 12 |
| 2017 | 19 |
| 2018 | 8 |
| 2019 | 3 |
| 2020 | 9 |
| 2021 | 8 |
| 2022 | 18 |
| 2023 | 17 |
| 2024 | 34 |
| 2025 | 31 |
| 2026 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Brown and Joseph, Ltd
Brown and Joseph, Ltd carries 204 complaints in the CFPB's database, 25 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Brown and Joseph, Ltd's timely response rate stands at 86.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response in 27.1% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0.5% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Brown and Joseph, Ltd have?
The CFPB has logged 204 complaints against Brown and Joseph, Ltd to date, of which 25 came in over the last 12 months.
Does Brown and Joseph, Ltd respond to complaints on time?
Brown and Joseph, Ltd has a 86.3% timely response rate to CFPB complaints.
What product generates the most complaints for Brown and Joseph, Ltd?
Among all products tied to Brown and Joseph, Ltd, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Brown and Joseph, Ltd?
The most common issue reported by consumers about Brown and Joseph, Ltd is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Brown and Joseph, Ltd?
You can file a complaint against Brown and Joseph, Ltd directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Brown and Joseph, Ltd?
Brown and Joseph, Ltd has drawn CFPB complaints from 36 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~204)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.