CFPB Consumer Complaint Profile
United Shore Financial Services, LLC
Consumers have filed 2,002 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 2,002
- Total complaints
- Among the highest
- 570
- Last 12 months
- 99.3%
- Timely response
- Above median
- 50
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, United Shore Financial Services, LLC has accumulated 2,002 complaints, placing it #207 by volume. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #207
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Mortgage
- most-complained product
- 50
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Shore Financial Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 282 in 2024 to 519 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 10 |
| 2013 | 22 |
| 2014 | 16 |
| 2015 | 22 |
| 2016 | 38 |
| 2017 | 19 |
| 2018 | 31 |
| 2019 | 42 |
| 2020 | 129 |
| 2021 | 229 |
| 2022 | 269 |
| 2023 | 255 |
| 2024 | 282 |
| 2025 | 519 |
| 2026year in progress | 119 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Shore Financial Services, LLC
2,002 complaints against United Shore Financial Services, LLC appear in the CFPB record, including 570 from the trailing year. The 50 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, United Shore Financial Services, LLC posts a 99.3% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 27.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Shore Financial Services, LLC have?
The CFPB has logged 2,002 complaints against United Shore Financial Services, LLC to date, of which 570 came in over the last 12 months.
Does United Shore Financial Services, LLC respond to complaints on time?
CFPB complaints against United Shore Financial Services, LLC draw a 99.3% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for United Shore Financial Services, LLC?
Among all products tied to United Shore Financial Services, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with United Shore Financial Services, LLC?
The most common issue reported by consumers about United Shore Financial Services, LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against United Shore Financial Services, LLC?
You can file a complaint against United Shore Financial Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Shore Financial Services, LLC?
Consumers in 50 states and territories have filed complaints about United Shore Financial Services, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Shore Financial Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,002 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.