CFPB Consumer Complaint Profile
General Motors Financial Company, Inc.
Consumers have filed 8,789 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 8,789
- Total complaints
- Among the highest
- 1,749
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 56
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, General Motors Financial Company, Inc. sits at #68, with 8,789 complaints logged. It posts a 99.9% on-time response rate, the 82nd percentile among companies with 100+ complaints.
- #68
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Credit reporting or …
- most-complained product
- 56
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
General Motors Financial Company, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,217 in 2024 to 1,748 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 29 |
| 2013 | 82 |
| 2014 | 171 |
| 2015 | 169 |
| 2016 | 215 |
| 2017 | 359 |
| 2018 | 703 |
| 2019 | 548 |
| 2020 | 703 |
| 2021 | 830 |
| 2022 | 766 |
| 2023 | 864 |
| 2024 | 1,217 |
| 2025 | 1,748 |
| 2026year in progress | 385 |
Complaints by State (Top 15)
Company Responses
General Motors Financial Company, Inc. Complaint Concentration Profile
General Motors Financial Company, Inc. is a high-volume CFPB cohort (8,789 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 47 named product lines in the stored breakdown, the leading three (Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports, Vehicle loan or lease) hold a 68.8% share of product-tagged complaints. The Herfindahl index on that product mix is 0.177 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Incorrect information on your report, Improper use of your report, Managing the loan or lease) cover a 59.3% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, Florida, California) hold a 32.2% share of state-tagged volume across 56 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 83.3% share among the 8,789 response-tagged complaints (7,320 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,748 complaints); the lightest year on file was 2012 (29). From 2024 to 2025, annual volume rose 43.6% (1,217 → 1,748). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for General Motors Financial Company, Inc.
The CFPB Consumer Complaint Database has logged 8,789 complaints against General Motors Financial Company, Inc. overall, with 1,749 of those filed in the trailing 12 months. Reports have come from consumers in 56 states and territories, making this a nationwide complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, General Motors Financial Company, Inc. posts a 99.9% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 27.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 16.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does General Motors Financial Company, Inc. have?
8,789 complaints have been filed against General Motors Financial Company, Inc. with the CFPB overall - 1,749 of them in the past year.
Does General Motors Financial Company, Inc. respond to complaints on time?
CFPB complaints against General Motors Financial Company, Inc. draw a 99.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for General Motors Financial Company, Inc.?
The most complained-about product for General Motors Financial Company, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with General Motors Financial Company, Inc.?
The most common issue reported by consumers about General Motors Financial Company, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against General Motors Financial Company, Inc.?
You can file a complaint against General Motors Financial Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about General Motors Financial Company, Inc.?
The CFPB has recorded complaints against General Motors Financial Company, Inc. from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for General Motors Financial Company, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (8,789 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.3% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.